Adopting IT service management (ITSM) best practice and putting the appropriate processes and procedures in place within an organization can often be difficult. Whether you are looking for help with adopting ITSM from the ground up, an appropriate set of templates for your ITSM documents, or help with adopting ITIL® and achieving ISO20000 certification, we have the software to help.
On this page you will find information on our leading range of ITSM documentation templates (toolkits).
ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit
This is the most comprehensive ITSM toolkit on the market. Developed by ITSM gurus Shirley Lacy and Jenny Dugmore, the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit makes IT service management and ITIL adoption, and ISO20000 certification readiness, easily achievable.
This toolkit will enable organizations to deliver quality services whilst meeting governance, regulatory and legal requirements. It also comes with a unique drafting support service and 12 months of automatic upgrades.
The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit will help you avoid costly trial-and-error dead ends and ensure everything is covered by using ITIL best practices.
ISO/IEC 20000 Documentation Toolkit
The ISO/IEC 20000 Documentation Toolkit provides a set of policies, procedures and templates to help any organization meet the minimum requirements of an ISO20000 audit. Completely up to date with the 2011 version of the ISO20000-1 standard, this toolkit has been created by ITSM consultant and ISO20000 lead auditor, Michael Kunas.
This toolkit will be most valuable to organizations which are already using ITIL and require additional documentation to achieve ISO20000 certification.
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