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ITSM Toolkits

Adopting IT service management (ITSM) best practice and putting the appropriate processes and procedures in place within an organization can often be difficult. Whether you are looking for help with adopting ITSM from the ground up, an appropriate set of templates for your ITSM documents, or help with adopting ITIL® and achieving ISO 20000 certification, we have the software to help.

On this page you will find information on our leading range of ITSM documentation templates (toolkits).

ITSM, ITIL & ISO/IEC 20000 Implementation Toolki

ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

Developed by ITSM gurus Shirley Lacy and Jenny Dugmore, this is the most comprehensive ITSM toolkit on the market, and makes IT service management, ITIL adoption, and ISO 20000 certification readiness, easily achievable.

This toolkit will enable organizations to deliver quality services whilst meeting governance, regulatory, and legal requirements. It also comes with a unique drafting support service and 12 months of automatic upgrades.

The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit will help you avoid costly trial-and-error dead ends and ensure everything is covered by using ITIL best practices.

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ISO 20000 Documentation Toolkit

ISO 20000 Toolkit

The ISO/IEC 20000 Toolkit provides a set of policies, procedures, and templates to help any organization meet the minimum requirements of an ISO 20000 audit. Completely up to date with the 2011 version of the ISO 20000-1 standard, this toolkit has been created by ITSM consultant and ISO 20000 lead auditor, Michael Kunas.

This toolkit will be most valuable to organizations which are already using ITIL and require additional documentation to achieve ISO 20000 certification.

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