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Contact us

This IT Governance website primarily serves North America, is US Dollar denominated and we ship from a logistics base in the continental United States. We ship from:

Bookmasters

30 T R 785

Ashland, Ohio 44805

The fastest way to contact us is by e-mail: servicecenter@itgovernanceusa.com or using the form below. You can e-mail us about anything, including payment options, and we'll make sure the right person gets back to you asap.

You can also telephone us toll free on: 1 307 248 4435 (but please note that our UK-based team is only available 9:00 to 5:30 GMT Monday through Friday). Our switchboard team will take a message from you. They will pass it through to us in the service center, and we will phone you back as fast as possible.

Online Shop FAQs

Purchasing

All products can be purchased by credit card, through our North American payment provider's secure servers. We accept Amex, Mastercard, Visa and Discover. We also accept payment by Paypal. If you prefer not to place an order across the Internet, please email or telephone us (1 307 248 4435, as above) and we can take your credit card details by telephone, fax or email, as you prefer.

IT Governance is a verified Authorize.Net merchant.

Authorize.Net is a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers throughout the US. The use of this service provides our customers with fast and transparent processing of payments made from a wide variety of credit and debit cards. All such transactions are conducted with the highest levels of security to guarantee that your payment card information will remain completely confidential at all times.

Authorize.Net is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is approved worldwide by Visa, MasterCard, American Express, Discover and JCB International.

Non-credit card options

You can pay by PayPal – simply choose the Checkout with PayPal option when you reach the payment options screen in your checkout journey.

You can, if you prefer, also pay by bank wire transfer. This is how it works: you itemize exactly which items you want to purchase from us on one of your letterheads or by email, and then you fax or email it to us. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalize payment arrangements, which can be by direct wire transfer to our bank account.

Our fax number is in the UK and is: + 44 1353 662667. Once your payment has cleared our bank, we immediately dispatch the goods to you, or e-mail you the download release code for what you have ordered, as the case may be.

Purchase by Purchase Order (PO)

We also happily accept purchases by Purchase Order (PO) from Federal and State government entities, and from corporations listed on a recognized North American stock exchange. Please email your PO to servicecenter@itgovernanceusa.com (or fax to + 44 1353 662667) and we'll take care of the rest.

Federal Tax ID

Please note that IT Governance Ltd is a UK-based entity and is therefore an alien corporation for the purposes of US federal tax and we are properly registered with the IRS as an alien entity. Our US Fed Tax ID# is 98-0648107. We can provide you with a faxed/emailed copy of a W-8BEN form if you need it and we can (and regularly do) accept purchase orders from US government entities and corporations listed on recognized North American stock exchanges. If you need them, we can give you details of our NCAGE and DUNS reference numbers. Please email us if you need assistance or to send us a PO.

State and other Sales Taxes

As this website is not based in North America, purchases are also not subject to federal or state taxes and, therefore, no sales taxes will appear on your sales receipts.

Terms & Conditions

All purchases are subject to our terms for buying goods and services.

We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.

Delivery

eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorization of the purchase, in which case goods will be released as soon as we have received written authorization from the named cardholder.

Policies and procedures on CD-ROM, and analogue books and other products, will be dispatched (usually from our North American warehouse) within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be dispatched within 24 hours. Occasionally, when we run out of stock, we will dispatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.

Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail (for downloadable policies and procedures) and dispatched by standard mail, for all other products, on the published release date.

Delivery charges are calculated at the point of completing the checkout process and are added in to your total transaction amount.

Products purchased other than by credit card will be available for download, or will be dispatched, as soon as payment has cleared our bank, or in line with any other agreement we make with you.

Risk in Delivery

Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service. If you choose to use standard delivery, risk in the product will pass to you immediately we dispatch it: in other words, if it goes astray, we will charge in full for replacements. Countries affected include South Africa.

Registered office

Our registered company name and address, sales, administration and invoicing address is:

IT Governance Ltd Unit 3, Clive Court

Cambridgeshire Business Park

Bartholomew's Walk

Ely, Cambs

CB7 4EA, United Kingdom

Registered in England, number 4418178

Fax: + 44 (0)1353 662667

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