What are my payment options?
All products can be purchased by credit card, through our North American payment provider's secure servers. We accept Amex, MasterCard, Visa, and Discover. We also accept payment by PayPal (just select the Checkout with PayPal option as your payment option when completing your purchase).
If you prefer not to place an order through the Internet, please email or telephone us (1 877 317 3454 or on 1 307 248 4435) and we can take your credit card details by telephone.
Do you accept Purchase Orders (POs)?
We also happily accept purchases by purchase order (PO) from federal and state government entities, and from corporations listed on a recognized North American stock exchange. Please email your PO to firstname.lastname@example.org and we'll take care of the rest.
We are happy to consider credit accounts for all other organizations, but we will need to know something about you. Please download the credit application form, complete it, and email it back to us. We usually expect to make decisions on new credit accounts within 24 hours of receiving a correctly completed application form.
Online shop information
IT Governance is a verified Authorize.Net merchant.
Authorize.Net is a leading provider of payment gateway services, managing billions of transactions on behalf of merchant customers throughout the US. This service provides our customers with fast and transparent processing of credit and debit card payments. All such transactions are conducted with the highest levels of security to guarantee that your payment card information will remain completely confidential at all times.
Authorize.Net is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is approved worldwide by Visa, MasterCard, American Express, Discover and JCB International.
Non-credit card options
You can pay by PayPal – simply choose the Checkout with PayPal option when you reach the payment options screen.
If you prefer, you can also pay by bank wire transfer. This is how it works:
- Itemize exactly which items you want to purchase from us on one of your letterheads or by email
- Email it to us
It is essential that you include your telephone number, email address, and your own name on your order so that we can contact you to finalize payment arrangements, which can be by direct wire transfer to our bank account.
Once your payment has cleared our bank, we immediately dispatch the goods to you, or email you the download release code for your order, as the case may be.
State and other sales taxes
Purchases are subject to federal or state taxes where applicable.
Terms and conditions
All purchases are subject to our terms for buying goods and services.
We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.
This IT Governance website primarily serves North America, lists prices in US dollars, and we ship from a logistics base in the continental United States. We ship from:
30 T R 785
Ashland, Ohio 44805
E-books and toolkits purchased by credit card are available for download as soon as you've cleared checkout – unless we feel we need to seek evidence of cardholder authorization for the purchase, in which case goods will be released as soon as we have received written authorization from the named cardholder.
Policies and procedures on CD-ROM, and analog books and other products, will be dispatched (usually from our North American warehouse) within 24 hours of payment being cleared, using standard postage. Third-party products that we have in stock will be also be dispatched within 24 hours. Occasionally, when we run out of stock, we will dispatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.
Products purchased at special pre-release prices: Download release details will be delivered to you directly by email (for downloadable products). All other products will be dispatched by standard mail on the published release date.
Delivery charges are calculated at the end of the checkout process and are added to your total transaction amount.
Products purchased other than by credit card will be available for download or will be dispatched as soon as payment has cleared our bank, or in line with any other agreement we make with you.
Risk in delivery
Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. If you would like our products to be delivered to South Africa, we recommend using our express courier service. If you choose to use standard delivery, the risk will pass to you immediately upon dispatch: In other words, if it goes astray, we will charge in full for replacements.
Our registered company name and sales, administration, and invoicing address is:
IT Governance USA Inc.
420 Lexington Avenue, Suite 300
New York, NY 10170