This website uses cookies. View our cookie policy
Select regional store:

ISO 9001 Quality Management Systems (QMS)

ISO 9001 is the international standard setting out the criteria for a quality management system (QMS) and helps to continually monitor and manage quality across all of your operations, as well as benchmarking your organization’s performance and service.

This helps ensure that your organization or product is consistent and meets the needs of its customers and stakeholders. It focuses both on the end product and the means to achieve it.

ISO 9001:2015—the quality management system standard

ISO 9001 is the most widely established and accepted QMS standard and over 1.1 million organizations worldwide are registered to it, 50,500 of which are based in North America.

ISO 9001 helps organizations deliver and demonstrate quality services. Because of this, many organizations demand ISO 9001 as a prerequisite when working with other organizations.

ISO 9001 was updated in September 2015 to maintain its relevance in today’s marketplace and to continue to offer organizations improved performance and business benefits.

The 2015 version of the Standard is much less prescriptive than the previous 2008 version and can be used as an agile business improvement tool, so you can make it relevant to your organization’s requirements.

It will also bring quality management and continual improvement into the heart of the organization, helping to enhance and monitor the performance of your business. This aims to enhance customer satisfaction by demonstrating:

  • Understanding and consistency in meeting requirements
  • The consideration of processes in terms of added value
  • The achievement of effective process performance
  • Improvement of processes based on the evaluation of data

A copy of the ISO 9001:2015 standard is available to purchase in hardcopy or as a PDF here >>

Benefits of ISO 9001:

  • Can be applied to any organization, in any sector, anywhere in the world
  • Requires demonstrating the ability to consistently provide products that meet customer and applicable regulatory requirements
  • Aims to enhance customer satisfaction through the effective application of the system
  • Requires a process for planning and control against the organization’s established quality objectives
  • Promotes quality assurance
  • Requires the continual improvement of the system

To achieve compliance an organization must document any procedure that is required for its effective operation and also issue a quality policy—a policy that identifies the agreed quality objectives, the level of quality, and the responsibilities of individuals and departments.

Transition from ISO 9001:2008 to ISO 9001:2015

If your organization is certified to ISO 9001:2008 and you would like to transition to the latest version of the Standard, you have until September 2018 to do so. Most organizations that have implemented ISO 9001:2008 will find that their existing systems already meet many requirements of the new Standard and can keep these in place.

You may need to make changes to your documentation to reflect the new structure, review the effectiveness of your current procedures, and implement new requirements regarding leadership, risk, and the context of your organization.

Get started with ISO 9001

Deciding to adopt a QMS is a strategic decision that will help organizations improve their overall performance and customer satisfaction while increasing the efficiency of operational processes.

IT Governance offers a range of services and tools for organizations of all types and sizes.

1. Research

Read the latest ISO 9001 requirements for building an ISO 9001:2015-compliant quality management system.

Purchase your copy of ISO 9001:2015 here >>


Containing pre-written templates, the ISO 9001:2015 QMS Documentation Toolkit will save you time and money when implementing an ISO 9001:2015-compliant QMS.

Get started with your ISO 9001 QMS implementation project today >>