ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

Description

Improve your ITSM, adopt ITIL best practices and/or achieve ISO 20000 certification with guidance and documentation templates from service management experts

Developed by service management gurus Shirley Lacy and Jenny Dugmore, the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit contains a complete set of tools and documentation templates, policies, and procedures that will enable organizations of all types and sizes to assess their current levels of service management and implement processes to deliver better services.

Contents

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Click here for the full contents list (PDF) >>

Product overview

Completely up to date with the latest iterations of ITIL and ISO 20000, this toolkit makes administration and branding simple: the Office 2010 version features an integrated dashboard, which allows easy customization of templates and one-click formatting, styling, and branding your templates allows you to embed the documentation into your organization quickly and easily.

The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit will be particularly useful to:

• Organizations that must deliver quality services while meeting governance, regulatory, and legal requirements.
• Managers, consultants and implementers who want a quick and effective approach to setting up, implementing, and improving service management.
• Assessors and auditors who review or audit service management capabilities or service management systems against the requirements of ISO/IEC 20000-1.
• People involved in procurement, insourcing, or outsourcing services.
• Projects that need to deliver IT-enabled services underpinned by effective service management.
• Users of ISO/IEC 20000-5 who need to understand the implementation requirements of the 2011 edition of ISO/IEC 20000-1.

Free sample files

Click here to download free sample files >>

Click here for the full contents list (PDF) >>

Download information

This toolkit is available for immediate download, so you can take advantage of its contents at once. After purchasing, you will receive an email with a download link.

Technical information

• Pre-written documentation templates feature automated customization for ease of implementation and are available for immediate download.
• The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit is suitable for organizations of all sizes, types, and locations.
• If the toolkit is updated within 12 months of your purchase, we will send you the newest version for free.
• 12 months’ support does not extend to consultancy or project implementation advice.
• New standard releases are not included.

For more information read our FAQ here

About the authors

Shirley Lacy is an ITIL author and project mentor for the ITIL 2011 update. She is the primary editor of the ISO process assessment standard, ISO/IEC 33002, which is currently in development.

Jenny Dugmore chairs the international ISO/IEC 20000 group and acts as series editor for the 20000 series.

Jenny and Shirley led and contributed significantly to the development of BS 15000, the forerunner to ISO/IEC 20000, and to both editions of ISO/IEC 20000.

Accredited by AXELOS

This product is accredited by AXELOS, the licensors of official ITIL products.

ITIL is a registered trade mark of AXELOS Limited.

Adopt ITIL best practices and/or achieve ISO 20000 certification. Buy this toolkit today.

Customer Reviews

(1# of Ratings:)

Tomislav Stare6/20/2017

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The toolkit is really comprehensive (at least the most comprehensive toolkit in that price range) and it gave us opportunity to better understand the scope and what is needed for implementation of ITIL processes.