ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

SKU: 3381

Publishers: IT Governance Publishing

Format: Microsoft Office suite
ISBN13: 9781849286466
Published: 01 Jan 0001

(1 reviews)

Deploy IT service management (ITSM) best practice quickly and cost-effectively with this AXELOS-accredited documentation toolkit, which contains:

A complete set of documentation templates that are easy to use, customizable, and fully compliant with the latest iterations of ITIL® and ISO 20000
Helpful dashboards and gap analysis tools to ensure complete ITSM coverage
Direction and guidance from ITIL and ISO 20000 service management experts

*Note: You are purchasing templates which are compatible with Office 2016, 2013, 2010 & 2007. If you use one of these Office versions on a MAC, or are using an older version of Office, please contact us.

Price: $745.00

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Description

Improve your ITSM, adopt ITIL best practices, and/or achieve ISO 20000 certification

Adopting ITSM best practice and putting the appropriate processes and procedures in place within an organization can be difficult. With this toolkit, you will have all the direction and tools at hand to streamline your project.

Designed and developed by ITIL and ISO 20000 service management experts, this toolkit provides all the policies, procedures, and tools to enable organizations to assess their current levels of service management and implement processes to deliver quality services, while meeting regulatory and legal requirements.

With this toolkit, you can:

Get professional guidance so you can become your own expert, saving time and avoiding mistakes
Work from AXELOS-accredited documentation that will improve your processes and procedures
Embed the documentation in your organization quickly and easily by using the pre-formatted templates

Included in the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

A complete set of documentation templates that are easy to use, customizable, and fully compliant with the latest iterations of ITIL and ISO 20000, including:

Scope, Definition, and Applicability Guidance
Service Management Policy
Change Management Policy
Information Security Policy
Asset Register
Risk Register
Document Control Procedure
Service Management Plan Template
Internal Audit Procedure
Design and Transition Process
Service Level Management Process
Service Reporting Process
Service Continuity Process

Helpful project tools to ensure complete ITSM coverage:

SMS Overview – help communicate to others in your organization the importance of information security
Gap Analysis and Audit Checklist Tool – check your organization’s current levels of service management
Project Implementation Plan – plot tasks against ITSM requirements
SMS Dashboard – keep track of all your documentation and its approval process as you go

Guidance documents:

Quick Start Guide – get help setting up the toolkit
SMS Guidelines – get help on starting your SMS
Service Management System Manual
User Input worksheet – customize generic, repeated fields (such as your company name) across all your documentation

Direction and guidance from ITIL and ISO 20000 service management experts

View the full contents of the toolkit >>

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Download information

This toolkit is available for immediate download so you can take advantage of its contents at once. After purchasing, you will receive an email with a download link.

Technical information

Pre-written documentation templates feature automated customization for ease of implementation and are available for immediate download
The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit is suitable for organizations of all sizes and types, and in all locations
If the toolkit is updated within 12 months of your purchase, we will send you the newest version for free
12 months’ support does not extend to consultancy or project implementation advice
New standard releases are not included

For more information read our FAQ here.

About the authors

Shirley Lacy is an ITIL author and project mentor for the ITIL 2011 update. She is the primary editor of the ISO process assessment standard, ISO/IEC 33002, which is currently in development.

Jenny Dugmore chairs the international ISO/IEC 20000 group and acts as series editor for the 20000 series.

Jenny and Shirley led and contributed significantly to the development of BS 15000, the forerunner to ISO/IEC 20000, and to both editions of ISO/IEC 20000.

Accredited by AXELOS

This product is accredited by AXELOS, the licensor of official ITIL products.

ITIL is a registered trade mark of AXELOS Limited.

Customer Reviews

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1. Tomislav Stare on 6/20/2017, said:

The toolkit is really comprehensive (at least the most comprehensive toolkit in that price range) and it gave us opportunity to better understand the scope and what is needed for implementation of ITIL processes.

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