Deploy IT service management (ITSM) best practice quickly and cost-effectively with this AXELOS-accredited documentation toolkit, which contains:
*Note: You are purchasing templates which are compatible with Office 2016, 2013, 2010 & 2007. If you use one of these Office versions on a MAC, or are using an older version of Office, please contact us.
Adopting ITSM best practice and putting the appropriate processes and procedures in place within an organization can be difficult. With this toolkit, you will have all the direction and tools at hand to streamline your project.
Designed and developed by ITIL and ISO 20000 service management experts, this toolkit provides all the policies, procedures, and tools to enable organizations to assess their current levels of service management and implement processes to deliver quality services, while meeting regulatory and legal requirements.
With this toolkit, you can:
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Download sample documents from the ITIL, ITSM & ISO/IEC 20000 Implementation Toolkit.
This toolkit is available for immediate download so you can take advantage of its contents at once. After purchasing, you will receive an email with a download link.
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Shirley Lacy is an ITIL author and project mentor for the ITIL 2011 update. She is the primary editor of the ISO process assessment standard, ISO/IEC 33002, which is currently in development.
Jenny Dugmore chairs the international ISO/IEC 20000 group and acts as series editor for the 20000 series.
Jenny and Shirley led and contributed significantly to the development of BS 15000, the forerunner to ISO/IEC 20000, and to both editions of ISO/IEC 20000.
This product is accredited by AXELOS, the licensor of official ITIL products.
ITIL is a registered trade mark of AXELOS Limited.