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IT Outsourcing: Outsource for competitive advantage

IT is a major source of opportunity for businesses and is a fundamental tool for any organization in meeting the requirements of its customers in a challenging marketplace. IT departments are under increasing pressure to answer the many, often conflicting, demands of boards of directors, stockholders, end-users and competitors, and the current economic climate is also putting companies under increasing pressure to find new ways of cutting costs.

As a result, organizations are increasingly considering the outsourcing of their information systems activities to be an attractive option. Find out more below:

Benefits of outsourcing IT

The attraction of outsourcing IT is that it enables a company to obtain an efficient and responsive IT system, while being able to focus on its core strengths. IT outsourcing can also provide many benefits for your organization:

  • Improved cost management controls - IT costs become more visible and outsourced services are utilised as needed, so organizations pay only for those services they actually use
  • Improved service quality  - Outsourced companies make performance reports and measurements available to their clients, meaning communications between business functions improve at all levels, ensuring that IT resources are not being misused
  • Staffing - Staffing levels can be adapted quickly to meet client requirements and IT consultants are fully trained on the latest technologies
  • Equipment and software tools  - Outsourced services use approved lists of reliable vendors, which improves the quality of goods and services received

Potential drawbacks that your organization must also consider:

  • There is less managerial control
  • Outsourcing may be more expensive
  • There could be security and confidentiality issues

While outsourcing may prove highly beneficial for many companies, it also has several drawbacks. It is important that each individual company accurately assesses their needs to determine if outsourcing is a viable option.

Associated Organizations

  • The International Association of Outsourcing Professionals (IAOP) has more than 100,000 members and affiliates worldwide and is leading the effort to transform the world of business through outsourcing.
  • IAOP Chapters provide a framework for members to collectively focus on professional development, networking and the advancement of outsourcing within specific areas of common interest. Chapters are organized geographically, by industry and by special topic and are chaired by IAOP corporate members.
  • The National Outsourcing Association (NOA) was established as a not-for-profit organization over 20 years ago. Its objective is to boost the effectiveness and success of outsourcing, through the promotion of best practice and innovation in the application and development of outsourcing. 

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