The official guide to passing your ITIL® 4 Foundation exam.
ITIL brings together a wide body of knowledge and best practices for successful ITSM.
ITIL 4 has evolved from ITIL V3and embraces new ways of working such as Agile, Lean, and DevOps.
With ITIL 4, organizations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. ITIL 4’s design ensures a flexible, coordinated, and integrated system for effective governance and IT-enabled service management.
ITIL Foundation – ITIL 4 Edition is the first ITIL 4 publication and provides the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organizations and services. To illustrate how ITIL can be practically applied, the book follows a fictional company on its ITIL journey.
ITIL Foundation – ITIL 4 Edition will:
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