ITIL Foundation, ITIL 4 Edition

Description

ITIL brings together a wide body of knowledge and best practices for successful ITSM. 

ITIL 4 has evolved from ITIL V3and embraces new ways of working such as Agile, Lean, and DevOps. 

With ITIL 4, organizations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. ITIL 4’s design ensures a flexible, coordinated, and integrated system for effective governance and IT-enabled service management. 

ITIL Foundation – ITIL 4 Edition is the first ITIL 4 publication and provides the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organizations and services. To illustrate how ITIL can be practically applied, the book follows a fictional company on its ITIL journey. 

Key features

ITIL Foundation – ITIL 4 Edition will:

• Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working 
  
• Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam 
  
• Act as a reference guide that practitioners can use in their work, further studies, and professional development 

‘Please note, Adobe Digital Editions is required to download the electronic version of this item. You will receive your Adobe eBook within 24 business hours of purchase’