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Learn how to successfully apply ITIL Planning, Protection and Optimisation (PPO) best practices. Understand how to deliver services that continue to meet customer needs, plan for service availability and recovery of services in a disaster situation, and study information security planning.
Learning method | Distance Learning
Duration | 30 hours (minimum)
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Please note the exam is not included, and can be purchased separately here >>
Service desk managers, desktop support, data center management, data and networks managers, operations managers, network operations, server support and administration, development, testing and QA managers, process and procedure engineers, program and project management, QMS managers, and service delivery managers.
The course will cover:
Course duration is a minimum of 30 hours.
This course is equivalent 4 ITIL credits.
Please note the exam is purchased separately.
The exam comprises of 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert).
If you fail the exam, you are able to resit it at an extra cost.
Students must hold the ITIL Foundation certificate and have completed the Planning, Protection and Optimisation course before requesting their exam voucher.
There is no recommended reading for this course.