ITIL Certification Service Capability - Serv. Offr. & Agr. Online Training (90-Day Online Access)

Description

Use a flexible form of learning to study toward your ITIL Intermediate qualification—order today!

Accredited by APMG and CSME—two of the ITIL Examination Institutes!

Fully aligned with the ITIL 2011 syllabus!

What's Included?

• 90 days online access to the Certification in ITIL Service Capability—Service Offerings & Agreements course
• Electronic workbook helping you along the way with your studies—available through the online access
• Online mentoring—enables students to connect online with ITIL Expert mentors and/or other students to get answers to the questions that might come up during the course
• (Exam fee not included) Additionally, you can now pay for your ITIL—Intermediate exam online

This course allows you to study for the Certificate in ITIL Service Capability—Service Offerings & Agreements exam. This online course is the equivalent to five-day classroom-based course, allowing you to study in your own time and at your own pace.

Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Capability—Service Offerings & Agreements exam at your first attempt.

The course will be of interest to those who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the ITIL Service Lifecycle is illustrated as part of the curriculum—however the primary focus is the process activities, execution, and use throughout the ITIL Service Lifecycle.

Upon successful completion of this course and examination, students can expect to gain competencies in the following Service Offerings & Agreements areas:

• Service management as a practice
• Processes across the service lifecycle pertaining to the Service Offerings and Agreements curriculum
• Operational activities of processes covered in other lifecycle phases, such as Incident and Change Management
• Organizing for Service Operation, which describes functions to be performed within Service Offerings and Agreements
• Service Offerings and Agreements roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors, and risks
• CSI as a consequence of effective Service Offerings and Agreements

Credits Earned:

Upon completion of this course, you will have earned 4 ITIL Expert credits and 38 PDU credits.

Prerequisites:

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either an ITIL V2-V3 Foundation Bridging course or the ITIL Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.

Key Features and Benefits:

• Provides a flexible route for individuals to study for the Certificate in ITIL Service Capability—Service Offerings & Agreements—allowing you to study in your own time and at your own pace.
• Endorsed by two of the ITIL Examination Institutes for study toward the Certificate in ITIL Service Capability—Service Offerings & Agreements. Demonstrating the quality of the training material.
• A cost-effective route to gaining the Certificate in ITIL Service Capability—Service Offerings & Agreements -saving you on average at least 40% over a classroom-based course.
• Using online video lectures, printable courseware, and online mentoring, this course provides a comprehensive route to gaining this highly regarded ITIL qualification. Additionally, allows you to earn ITIL Expert credits to put toward attaining the ITIL Expert accreditation.

Subscribe to this online course today!

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