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SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management

SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management

SKU: 4792
Authors: David Clifford
Publishers: ITGP
Format: PDF
ISBN13: 9781849288521
Pages: 62
Published: 18 Oct 2016
Availability: Available
Format: ePub
ISBN13: 9781849288538
Pages: 62
Published: 18 Oct 2016
Availability: Available
Format: Audiobook
ISBN13: 9781787780989

Gain a clear understanding of SIAM (service integration and management) and MSI (multi-sourcing integration) for IT service management (ITSM) with this essential pocket guide.

This concise guide explains:

  • What service integration and management is and how it can benefit your business 
  • What approach should be taken when sourcing IT services in a multi-sourced environment
  • The challenges you may face and how you can overcome them

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Price: $14.95

A handy pocket guide to SIAM/MSI

In today’s competitive marketplace, many organizations rely on the support of outsourced IT services that were historically performed by internal IT personnel.

This essential guide – the first of its kind on the market – is the ideal resource for anyone wanting a clear primer on the characteristics of this IT operating model, and guidance on integrating and managing the services of multiple third-party IT service providers. It also includes evidence as to why it should be used to assist with seamless ITSM, and offers clear guidance on when SIAM is appropriate.

Product overview

For multi-sourcing to be successful, organizations must be capable of integrating their service providers into a single, cohesive unit.

SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:

  • The merits of a multi-sourced approach to outsourcing service towers
  • The benefits of multi-sourcing contracts with service providers for specified towers
  • How to align multi-sourced services
  • The challenges of using a multi-sourced model
  • How to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501, and ISO 38502)
  • The different types of service integration models (ISI, ESI, and ETSI), and the benefits and challenges of each
  • Aggregating service-level performance
  • A multi-sourcing RFP approach, taking into account structural, operational, and governance requirements

If you’re considering moving from a single-source to a multi-source outsourcing model, this pocket guide has the answers to all your questions. 

About the author

David Clifford

David Clifford is a director of Pace Harmon, an international advisory organisation headquartered in the U.S. He has contributed to a number of publications about ITSM, writing about ITIL®, service agreements, and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s ITSM qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard, ISO/IEC 20000, and BPO for IT enabled services (ISO/IEC 30105).


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