The official guide for the EXIN SIAM™ Professional certification.
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition by Claire Agutter et al has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:
Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization – buy your copy today!