Skip to Main Content
Select regional store:
Learn for less: Save 10% on high-quality foundation and auditor training. Find out more
Release and Deployment – An ITSM Narrative

Release and Deployment - An ITSM narrative

SKU: 4730
Authors: Daniel McLean
Publishers: ITGP
Format: PDF
ISBN13: 9781849287784
Published: 17 Dec 2015
Availability: In stock
Format: ePub
ISBN13: 9781849287791
Published: 17 Dec 2015
Availability: In stock

The latest narrative account from ITSM consultant Daniel McLean follows a release and deployment lifecycle, describing common pitfalls and offering helpful advice. Based on real-life experience, the book enables you to learn from expert ITSM practitioners through anecdotal accounts of the release & deployment process, from start to finish.

“Super read, entertaining and informative with some great statements about how things are and/or should be. Cannot wait for the next instalment (or is that release?)” - Dave Jones, Pink Elephant 

Price: $37.99

Deploying releases into production is fraught with difficulty

With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, meeting the specification exactly.

In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form.

Product overview

Chris has got a new job as a release manager—but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination.

How can he pacify his new colleagues, avoid getting fired, and get the job done?

Lessons from real projects in a narrative format

This latest ITSM narrative from Daniel McLean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial.

Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organizational structures and changing management objectives.


  1. Winning The Job
  2. Where Did My Job Go?
  3. Finance – Wisdom or Indifference?
  4. Bad Beginnings
  5. Requirements – Voice of the Business
  6. Sales – Heart of the Business
  7. Application Development
  8. Infrastructure – Physical Clouds
  9. QA – Guardians of the Gates
  10. Management Intervention
  11. Change Management – Short Circuit
  12. Release – Let Slip the Dogs of War
  13. Deploy – The End of the Beginning
About the author

Daniel McLean

Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing, and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.

Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.

Customer reviews

This website uses cookies. View our cookie policy