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ITIL 2011 Service Strategy

ITIL 2011 Service Strategy

SKU: 3421
Authors: Great Britain: Cabinet Office
Publishers: Stationery Office
Format: Softcover
ISBN13: 9780113313044
Pages: 495
Published: 29 Jul 2011
Availability: In Stock
Format: Adobe eBook
ISBN13: 9780113313105
ISBN10: 0113313101
Published: 01 Jan 0001
Availability: Immediate Download

The core ITIL® publication, providing authoritative and comprehensive guidance for IT service management (ITSM) professionals and those studying for the ITIL Service Strategy exam. Buy this book now for official ITIL guidance on creating and managing an IT service strategy that can deliver significant business benefits.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service center team on +1 877 317 3454.

Price: $110.00


Product overview

ITIL 2011 Service Strategy gives guidance on how to define the perspective, positions, plans and patterns that a service provider needs to be able to enact in order to meet an organisation’s desired outcomes.

Service Strategy covers:

  • The development of market spaces
  • Characteristics of internal and external provider types
  • Service assets
  • The service portfolio and implementation of strategy through the service lifecycle
  • Business Relationship Management
  • Demand Management
  • Financial Management
  • Organisational development
  • Strategic risk

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2®,P3O®, and AXELOS’s other Global Best Practice methodologies.

  • Financial Management has been expanded, and Business Relationship Management and Demand Management are now covered as processes.
  • Some content has been reorganised to improve readability and ensure alignment across the suite.
  • There is now greater clarification around interfaces, inputs and outputs across the service lifecycle.
  • Terminology has been clarified and made consistent across the publications and the ITIL glossary.

ITIL 2011 Service Strategy provides access to proven best practice based on the skill and knowledge of experienced industry practitioners in adopting a standardised and controlled approach to service management. It is recommended that the book is used in conjunction with the other core ITIL publications.


  • List of figures
  • List of tables
  • Foreword
  • Preface
  • Acknowledgements
  1. Introduction
  2. Service management as a practice
  3. Service strategy principles
  4. Service strategy processes
  5. Service strategy, governance, architecture and ITSM implementation strategies
  6. Organizing for service strategy
  7. Technology considerations
  8. Implementing service strategy
  9. Challenges, risks and critical success factors
  • Afterword
  • Appendix A: Present value of an annuity
  • Appendix B: Description of asset types
  • Appendix C: Service strategy and the cloud
  • Appendix D: Related guidance
  • Appendix E: Risk Assessment and management
  • Appendix F: Examples of inputs and outputs across the service lifecycle
  • References and further reading
  • Abbreviations and glossary
  • Index

ITIL 2011 Service Strategy is also available as part of the ITIL Lifecycle Publication Suite, a cost-effective way of buying all five core ITIL® 2011 Manuals.

You can also buy ITIL 2011 Service Strategy as an online subscription, or as a multiuser licence.

Buy ITIL 2011 Service Strategy to get the latest official ITIL guidance on designing, developing, and implementing service management as a strategic asset.

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