Skip to Main Content
Select regional store:
Privacy as a service | The simplest, fastest, most affordable way to comply with data privacy laws | Find out more
Business Analysis – Fourth Edition

Business Analysis – Fourth Edition

SKU: 5654
Authors: Debra Paul, James Cadle, Malcolm Eva, Craig Rollason, Jonathan Hunsley
Publishers: BCS
Format: Softcover
ISBN13: 9781780175102
Pages: 436
Published: 24 Jul 2020

All businesses need to acknowledge the demands within the highly competitive international marketplace; business analysts are at the helm of these responses.

The 4th edition of this bestselling book issues a comprehensive read for business analysts, encompassing the key ideas, frameworks and approaches needed to provide professional BA assistance.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 44 1474 556685.

Price: $58.99


All businesses need to react to the challenges within today’s highly competitive global marketplace. Business analysts are at the leading edge of these responses, enabling the evolution of practical, creative, and financially sound solutions that address business dilemmas and new opportunities.

The fourth edition of this bestseller provides all-inclusive guidance for business analysts, displaying the essential concepts, frameworks and techniques needed to provide professional business analysis services.

Key subjects covered include the strategic context, investigating business situations, managing stakeholders, improving processes, and defining requirements. New features in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking. 


The contents include:

  1. What is business analysis?
  2. The competencies of a business analyst
  3. The strategic context for business analysis
  4. The business analysis service framework
  5. Investigating the business situation
  6. Analysing and managing stakeholders
  7. Improving business services and processes
  8. Defining the solution
  9. Making the business case
  10. Establishing the requirements
  11. Documenting and modelling requirements
  12. Validating and managing requirements
  13. Delivering the requirements
  14. Delivering the business solution supplementary chapter: BCS business analysis certification portfolio

Customer reviews

This website uses cookies. View our cookie policy