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Free PDF download: Adopting ITIL® 4 – A practical overview for beginners 

How well an organization delivers its IT services both internally and externally directly impacts how satisfied its customers are, and therefore its overall business success. 

This paper takes a practical approach to adopting ITIL® 4 that is easy for people new to the framework to understand. 


  • What IT service management is and why you should adopt it 
  • The benefits of ITIL
  • How the key components of ITIL 4 work, including the SVS (service value system), value streams, and four dimensions model
  • ITIL 4’s certification path

Download your free copy today and get to grips with ITIL 4.  

ISO 27701 – Privacy information management systems - free green paper
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