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Free PDF download: Adopting ITIL® 4 – A practical overview for beginners

ITIL, currently at version 4, is the most widely adopted ITSM (IT service management) framework in the world.

This free paper provides a practical introduction for those new to ITIL.


Download this paper to discover:

  • The benefits of adopting ITIL in your organization
  • The key elements of ITIL 4, including the SVS (service value system), guiding principles, continual improvement model, maturity model, value streams, management practices, service value chain, and more
  • The ITIL 4 certification path
ISO 27701 – Privacy information management systems - free green paper
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