ITIL^®– IT Infrastructure Library^®: ITILv3 & ITIL Books for IT Service Management (ITSM)

• BUY  ITIL Books (the new ITILv3 Complete Lifecycle Publication Suite) in EVERY Format 
• If you're using ITILv2, we have all the ITILv2 books available
• BUY ITIL Templates and Toolkits
• BUY ITILv3 Distance Learning Courses
• BUY Books and Tools for ISO20000
• BUY Books and Templates for Service Level Management (SLAs)

ITIL^® or IT Infrastructure Library^®, was developed by the UK's Office of Government Commerce as a library of best practice processes for IT service management. Widely adopted around the world, ITIL is now supported by ISO/IEC 20000, against which independent enterprise certification can be achieved. 

ITIL was revised and republished in 2007 as the new ITILv3.

We are an authorized TSO distributor of official OGC publications and all of the ITIL books. We have all formats of ITIL Books available - the complete ITILv3 book set.

• Browse our ITIL and ITSM bookshop - and access the Web's widest range of ITIL books, standards and guides (in English).
• Simplify ITIL deployment with our range of ITIL process software and downloadable/electronic ITIL resource.

FREE ITIL BRIEFING PAPER: 

If you would like the most recent version of our FREE briefing paper and FAQs on ITIL, ITSM & ISO20000, please provide your details below (only submit once) and we'll email you a download link. 

What are the most useful ITIL resources?

Well, the most important and useful resource is, of course, the ITIL books themselves: the ITILv3 Official Lifecycle Publication Suite. If you're looking for a set of handy guides to the ITIL material, there are two (similarly priced) options:

• ITILv3 Key Element Guides, the official quick-reference guides to ITILv3 from the OGC
• ITILv3 Management Guides - Lifecyle Approach based on ITILv3 Suite

In particular, Foundations of IT Service Management based on ITIL V3 is a popular and unique introduction book that is accepted by all major players in the ITIL market as the default book for training and is also the widely used support book for the ITIL exams.

 ITILv3 Refresh

ITIL was last updated in 2000, and an update (or 'refresh') project has been carried out, with the result that the Official ITIL Lifecycle Publication Suite  became available from 31 May 2007. The objective of the refresh was to ensure that ITIL continues to provide up-to-date and useful best practice guidance as technology continues to evolve. The ITILv3 Books contain the full version of the new ITIL.  

ITIL Certification for organizations

ITIL is a library of best practice guidance, not a specification. As a result, it is not possible for an organization to be 'ITIL-certified' - there is no ITIL specification against which an external audit could be conducted.

ISO/IEC 20000:2005 has emerged to fill this gap for organizations. It is a two-part standard against which an organization can have its IT Service Management processes externally assessed.

ITIL Certification for individuals

ITIL certification for individuals and practitioners is supported by a structure of examination and certification.

The three levels of individual ITIL certification are: 

• ITIL Foundation Certificate,
• ITIL Practitioner’s Certificate, and
• ITIL Manager’s Certificate.

Distance learning options are ideal for all who prefer to learn in their own time and at their own pace.

Those studying for their Foundation certificate should additionally use our unique ITILv3 Foundation Revision Kit, which includes the official ITIL Foundation Exam Study Aid.

 

Implementing ITIL: Adapting Your Organization to the Coming Revolution in IT Service Management

ITIL® is the most widely used IT framework today. These two worldwide best sellers are helping organizations everywhere with their ITIL strategies!

  

 

Visible Ops Handbook: Implementing ITIL in 4 Practical Auditable Steps 

Relationship between ITIL, IT Service Management and ISO 20000

There is a practical relationship between the various books and guides to ITIL , IT Service Management, and ISO/IEC 20000, as shown below:

Although they are integrated, ITIL and the ISO 20000 series serve different purposes. Primarily, the ISO 20000 series is to provide an independent best practice standard that is suitable for independent third-party certification audits.

The purpose of ITIL is to provide advice on best practices in IT service management. It includes options that may be adopted and adapted by organizations according to business need, local circumstances and the maturity of the service provider. ISO 20000 sets the standards that service management processes should aim for. Here is an official guidance paper, by Jenny Dugmore and Sharon Taylor, on the relationship between ITIL and ISO/IEC 20000.

ISO/IEC 20000

ISO/IEC 20000 is the IT Service Management Standard. You can order the standard (ISO20000) itself, as well as the Achieving ISO20000 Series of Guides to implementation. In fact, we have a comprehensive ISO20000 Bookshop!

Service Level Agreements

Service Level Agreements (or SLAs) are at the heart of ITIL and are used to describe agreed levels of service between a service provider and a customer - and are applicable both inside and outside an organization.

ITIL Beginner's Guide

Where do you start, if you're new to ITIL?
Firstly, ensure that you use only genuine ITIL^® books, courses and tools. The OGC is committed to enforcing UK Crown Copyright in the ITIL trademark and library, and to protecting the integrity of the OGC's official ITIL publications. Unofficial publications, websites and toolkits are not guaranteed to align with ITIL best practice and, in tackling ITIL , you don't want to waste time using non-aligned, unaccredited books, courses or toolkits.

There are a number of practical starting points:

1. Read Foundations of IT Service Management based on ITIL v3.
2. The ITIL Key Element Guides are a handy set of pocket guides and an ideal starting point for the busy executive. 
3. Our unique ITILv3 Foundation Starter Kit combines all the introductory texts and provides comprehensive preparation for the Foundation Certificate. 

Become a leader in the ITIL field by using our tools and books to build your ITIL knowledge base.