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The vsRisk Standalone Support and Update product package offers vsRisk Standalone customers 12 months of free support and updates from the date of purchase. Customers are able to upgrade from prior versions of vsRisk to the latest version of vsRisk.
A new invoice will be raised each year to renew the annual license so you can continue to benefit from product updates and technical support.
By purchasing this Support and Update contract, you avoid having to pay for individual support tickets, which each cost $88, plus VAT.
The following are not included: upgrades from vsRisk Standalone to vsRisk Multi-user, or upgrades to a new major version (e.g. from version 2.3 to 3.0).
Professional advice on constructing and carrying out a risk assessment is not included. Our consultancy team can provide such advice on a separate basis.
Customers with historical versions up to 2.0 will need to purchase the latest version of vsRisk Standalone or vsRisk Multi-user if they would like to migrate their data from their current version of vsRisk.
vsRisk Network-enabled has now been discontinued, but existing support and update customers with a valid annual license will still receive full support and software updates for this version.
Please contact our service center.
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