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ITIL Secrets of Service Level Management - A Process Owners Guide

Secrets of Service Level Management - A Process Owners Guide

SKU: 4213
Authors: Ami Nahari
Publishers: TSO
Format: Softcover
ISBN13: 9780113313525
ISBN10: 0113313527
Pages: 305
Published: 27 Mar 2013
Availability: In Stock

An ITIL® process guide that explains how to plan for, design, transition, operate and improve Service Level Management.

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Price: $70.00

Description

A step-by-step guide to ITIL® Service Level Management processes

Fully aligned with the latest edition of ITIL®, Secrets of Service Level Management: A Process Owner’s Guide is a step-by-step reference resource which will help you through the process of Service Level Management from start to finish.

Secrets of Service Level Management: A Process Owner’s Guide has a practical focus, and illustrates how service level management interacts with the ITIL® Service Lifecycle, helping you to deliver services which have the correct levels of utility and warranty. It uses real-life examples and experience from Service Level Management experts to show you:

  • how to plan for, design, transition and improve Service Level Management;
  • how to avoid common mistakes; and
  • how to design and implement elements that support Service Level Management.

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