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Official ITIL 4 Foundation Manual

Official ITIL 4 Foundation Manual

SKU: 5302-ITIL
Format: Soft cover
ISBN13: 9780113316076
Pages: 212
Published: 28 Jan 2019
Format: PDF
ISBN13: 9780113316069
Published: 18 Feb 2019

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The official guide to passing your ITIL® 4 Foundation exam.

Price: $60.00


ITIL 4 brings together a wide body of knowledge and best practices for successful IT service management, and embraces new ways of working such as Agile, Lean, and DevOps.

ITIL® Foundation ITIL 4 Edition is designed as an introduction to ITIL 4. It enables candidates studying for the ITIL 4 Foundation exam to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

The book is a valuable tool for professionals to adopt and adapt ITIL 4 for all types of organizations and services.

Key features:

  • Explains the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam 
  • Contains a comprehensive glossary   
  • Includes a fictional use case of the ITIL journey from several perspectives 


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