Official ITIL 4 Foundation Manual

Description

ITIL 4 brings together a wide body of knowledge and best practices for successful IT service management, and embraces new ways of working such as Agile, Lean, and DevOps.

ITIL® Foundation ITIL 4 Edition is designed as an introduction to ITIL 4. It enables candidates studying for the ITIL 4 Foundation exam to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

The book is a valuable tool for professionals to adopt and adapt ITIL 4 for all types of organizations and services.

Key features:

• Explains the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam 
  
• Contains a comprehensive glossary   
  
• Includes a fictional use case of the ITIL journey from several perspectives 

You have been directed to the IT Governance website by TSO.

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