A pack of 10 copies of Key Element Guide: ITIL Service Strategy, 2011 Edition is ideal for ITIL Intermediate Service Strategy courses, or if you want to provide each member of your IT Service Management team with their own copy.
Each ITIL® Key Element Guide provides an overview of each of the five elements of the ITIL® service lifecycle, and is written by the same team which wrote the main ITIL® core titles. Key Element Guide: ITIL Service Strategy, 2011 Edition offers a concise summary of the contents of ITIL® 2011 Service Strategy, reducing the core volume to its salient points.
Service strategy is at the core of the ITIL service lifecycle, and defines the strategy that a service provider needs in order to meet a customer’s business outcomes. It provides guidance on how to design, develop, and implement service management as a strategic asset as well as an organisational capability.
Topics covered in ITIL 2011 Service Strategy include:
The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.
You can also buy single copies of this book here: Key Element Guide – ITIL Service Strategy, 2011 Edition (Single Copies)..
You can buy all five Key Element Guides in one pack here: Key Element Guide Suite - 2011 Edition.