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This publication helps IT leaders with their IT and digital strategies to provide a sustainable business that is ready to combat future challenges.
ITIL® 4 Strategic Leader: Digital and IT Strategy:
ITIL® is a set of guidelines that will help an organization provide the best possible service. The latest iteration, ITIL 4 includes important elements such as value streams and digital transformation, and includes new practices such as Lean, Agile, and DevOps.
The ITIL 4 framework provides the guidance that organizations need to tackle service management problems. It also considers the latest technologies, and is general enough so that organizations can easily customise the management of their IT service departments.
ITIL 4 Strategic Leader certification appreciates the value of ITIL for all stakeholders. ITIL 4 can influence the whole business strategy, so it is paramount that the leader demonstrates a clear understanding of the framework. The prerequisite for this training pathway is that candidates must undertake both the Direct, Plan and Improve, and Digital and IT Strategy elements to become an ITIL Strategic Leader.
This publication is fully accredited to the exams and serves as an official manual for solving daily issues.
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