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ITIL Service Offerings and Agreements Distance Learning Course

ITIL Service Offerings and Agreements Distance Learning Course

SKU: 4917
Format: ITIL Service Offerings and Agreements Online Course (150 days)
Published: 13 Feb 2018
Availability: Within 24 hours of purchase

Learn how to successfully apply Service Offerings and Agreements (SOA ) best practices, and gain competencies in SOA processes. Learn how to provide value to the customer, service provider, and IT organization, make sure service level agreements have an underpinning support structure and manage partners and suppliers in an appropriate way.

Learning method:

Distance learning


30 hours (minimum)


Please note the exam is purchased separately.

Price: $760.00

Who should attend this course?

Process and procedure engineers, application developers and managers, anyone working in project/program management and administration, and anyone working in management or business development.

Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
Course details

ITIL Service Offerings and Agreements distance learning training course over?

The course will cover:

  • Introduction to service management as a practice
  • SOA processes
  • SOA roles and responsibilities
  • Technology and implementation for SOA

Course duration and times

Course duration is a minimum of 30 hours.

CPD points

This course is equivalent 4 ITIL credits.

Exams and qualifications

ITIL Planning, Protection and Optimization exam

Please note the exam is purchased separately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert).

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.


Are there any prerequisites for this course?

Students must hold the ITIL Foundation certificate and have completed the SOA Agreements course before requesting their exam voucher.

Is there any pre-reading?

There is no recommended reading for this course.

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