ITIL® Practitioner Guidance

Description

The official textbook for the ITIL Practitioner qualification – the only book allowed into the exam

The new ITIL Practitioner qualification (available from February 2016) sits between the Foundation and Intermediate levels. ITIL Practitioner follows the continual service improvement approach to ITSM, and covers organisational change management, communication, and measurement and metrics.

Staff with an ITIL Practitioner qualification will be able to apply ITIL theory in real life and lead service improvements, creating value for their organisation.

ITIL Practitioner Guidance provides practical guidance on applying ITIL principles and methods in your organisation . As well as providing essential day-to-day guidance for ITSM professionals, it is the official AXELOS reference text for the ITIL Practitioner qualification and is the only book allowed into the exam.

Product overview

Written by the ITIL Practitioner Architect Team, ITL Practitioner Guidance explains the nine guiding principles of the ITIL Practitioner syllabus:

• Focus on value
• Design for experience
• Start where you are
• Work holistically
• Progress iteratively
• Observe directly
• Be transparent
• Collaborate
• Keep it simple

and describes how these relate to methodologies and frameworks including DevOps, Lean, Agile, and more.

The book shows how the continual service improvement approach can underpin ITSM improvement initiatives, and comes with a handy toolkit containing templates, worksheets and assessments that can be used in the workplace.