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ITIL Operational Support and Analysis Distance Learning Course

ITIL Operational Support and Analysis Distance Learning Course

SKU: 4914
Format: ITIL Operational Support and Analysis Online Course (150 days)
Published: 13 Feb 2018
Availability: Within 24 business hours of purchase
Overview:

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages, and how to structure and manage Service Operation functions including the service desk. Study how to manage access to services.

Learning method:

Distance Learning

Duration:

30 hours (minimum)

Exam:

Please note the exam is purchased separately.

Price: $780.00
Description 
 

Who should attend this course?

Anyone working in operations/live service; application developers and managers; technical authors; process authors; security and information assurance staff; and metrics and measurement staff.


Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
Course details

ITIL Operational Support and Analysis distance learning training course over?

The course will cover:

  • Introduction to Operational Support and Analysis
  • Operational Support and Analysis process
  • Technology and implementation for Operational Support and Analysis

Course duration and times

Course duration is a minimum of 30 hours.


CPD points

This course is equivalent 4 ITIL credits.

Exams and qualifications

ITIL Operational Support and Analysis exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. Exam can be taken online with a web proctor (with PeopleCert).


Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students must hold the ITIL Foundation certificate and have completed the Operational Support and Analysis course before requesting their exam voucher.


Is there any pre-reading?

There is no recommended reading for this course.

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