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IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organizations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations, and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.
David’s career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognized as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization).
David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the ‘10 steps to digital transformation’ principle. He has also been a panelist on the “ITSM Crowd” and the “Service Management Leadership and Enterprise Digital” podcasts, where the discussions centered around enterprise service management and its future as an organizational enabler. He hosts his own YouTube channel titled “IT’s all about choices.”
David mentors people at various levels both in partnership with Reed within the ‘Women in Technology’ program and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organization, your colleagues, and for you as you develop your career.
CISSP® – (ISC)2 Certified Information Systems Security Professional – Official Study Guide, 9th Edition has been completely updated for the 2021 CISSP Body of Knowledge. This best-selling Sybex study guide covers all exam objectives, and contains expert content, real-world examples, advice on passing each section of the exam, access to the Sybex online interactive learning environment, and much more to help you prepare for the CISSP exam.
Reinforce what you’ve learned with key topic exam essentials and chapter review questions.
The book includes access to Sybex’s online interactive learning environment, and features:
All exam topics are covered:
If you’ve achieved the ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work toward. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value-stream-based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.
CDS is one of the ITIL 4 advanced modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.
ITIL 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL 4 CDS module.
The majority of this book is based on the official AXELOS® ITIL 4: Create, Deliver and Support publication and the associated CDS MP syllabus. It provides students with the information they need to pass the CDS exam, and help them become a successful practitioner.
Suitable for ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organizations, IT service managers, IT managers, and those in IT support roles.
The guide focuses on:
In addition to being an essential study aid, the author – a seasoned ITSM professional – provides additional guidance that you can lean on after your training and exam. She draws on her practical experience to offer advice and points to think about so that you can refer back to this book for years to come.
This book is part of Claire Agutter’s ITIL 4 series. For more information about the other books in the series, visit: www.itgovernancepublishing.co.uk/author/claire-agutter
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker, and author. She is the founder of Scopism, an organization that focuses on publications, events, and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onward, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.
In today’s ever-changing, fast-moving, remote-working, global-reaching marketplace, the key to maintaining your competitive advantage, keeping your products and services relevant, and retaining your customers is responsiveness – being able to adapt the work that the organization is doing at any time to align with the most current market, technology, competitive, and corporate information available.
This is why PRINCE2 Agile is ideal for today’s corporate world. It combines the governance, due diligence, and accountability that senior management requires with the responsiveness and flexibility that project delivery teams need to do their jobs most effectively.
The PRINCE2 Agile® Practical Implementation Guide – Step-by-step advice for every project type, Second edition explains how the structured, management-driven PRINCE2 project governance framework can work cohesively with team-driven, quality-focused, responsive Agile methods.
The guide provides an overview of PRINCE2 and Agile before detailing the combined PRINCE2 Agile governance and project management framework. It also offers expert guidance on how to implement the PRINCE2 Agile framework in your organization, whether you have PRINCE2, Agile, or waterfall structures in place, or no existing frameworks.
The key to successfully implementing PRINCE2 Agile is understanding how it brings together PRINCE2 and Agile best practices into a cohesive framework, and how to adapt that framework to meet your organization's specific needs. This guide is structured to provide you with the core information that you need to understand how PRINCE2 Agile works, and implementation guidelines aligned to the needs of your organization and projects.
Ideal for PRINCE2 Agile students, project managers, IT managers, senior managers, PRINCE2 users, and Agile users, the guide will help you deliver high business value outcomes within the PRINCE2 Agile framework.
This hands-on guide will help you successfully deliver your projects – buy it today!
This guide is aligned to the official PRINCE2 Agile® guide, Third impression. PRINCE2 Agile® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Jamie Lynn Cooke has 29 years’ experience as a senior business analyst, project manager, program manager, and solutions consultant, working with more than 130 public- and private-sector organizations throughout Australia, Canada, and the U.S.
Jamie is a Project Management Professional, Certified Scrum Product Owner, and Certified ScrumMaster who has been working hands-on with Agile methods since 2003, and has researched hundreds of books and articles on Agile topics. She is a signatory to the Agile Manifesto, has attended numerous Agile seminars, and has worked with prominent consultants to promote Agile methods to organizations worldwide.
Jamie has a Bachelor of Science in Engineering Psychology (Human Factors Engineering) from Tufts University in Medford, Massachusetts, and a Graduate Certificate in e-Business/Business Informatics from the University of Canberra in Australia.
For information about Jamie’s other publications, please visit www.itgovernancepublishing.co.uk/author/jamie-lynn-cooke.
If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.
DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.
ITIL® 4 Drive Stakeholder Value (DSV) – Your companion to the ITIL 4 Managing Professional DSV certification is a study guide designed to help students pass the ITIL 4 DSV module.
The majority of this book is based on the official Axelos ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.
This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:
In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you’ve passed your exam.
Part of Claire Agutter’s ITIL 4 Series. For more information about the other books in the series, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker, and author. She is the founder of Scopism, an organization that focuses on publications, events, and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onward, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.