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ITIL Foundation Handbook - 2011 Edition (Pack of 10)

ITIL Foundation Handbook - 2011 Edition (Pack of 10)

SKU: 3772
Authors: itSMF UK
Publishers: TSO
Format: Pack of 10
ISBN13: 9780113313501
ISBN10: 0113313497
Pages: 310
Published: 31 Jan 2012
Availability: In Stock

This official pocket guide from the publisher of the ITIL® manuals is a quick reference that will help you to prepare for and pass the ITIL 2011 Foundation exam. Buy now for essential exam guidance.

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Price: $140.00

A ten-pack of this essential reference tool for candidates preparing to take the ITIL Foundation exam.

Written in partnership with itSMF International (the IT Service Management Forum UK), the official ITIL Foundation Handbook: 2011 Edition is fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus, and provides an introduction to the ITIL Service Lifecycle model and an overview of the ITIL qualification structure. It is also a key reference aid for managers, practitioners, vendors and consultants.

Product overview

The ITIL Foundation Handbook: 2011 Edition describes the key principles and practices of IT service management. It contains chapters on each of the components of the lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement.

The ITIL Foundation Handbook: 2011 Edition provides relevant information, and enough detail and breadth of coverage to enable students to study for their Foundation exam. It references relevant sections of the ITIL 2011 core manuals, which makes it easier for delegates to cross-reference this pocket guide with the five ITIL manuals and speed up the learning process, boosting the candidates' chances of passing the exam at the first attempt.

A ten-pack of this book is ideal for training events where you need multiple copies. Single copies are also available here.

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