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Drive Stakeholder Value is one of the four ITIL® 4 Managing Professional publications providing guidance and fundamental support for the Managing Professional certification pathway.
ITIL is a globally adopted set of best practices for successful ITSM (IT Service Management) with links to training and certification.
ITIL 4 has developed from the previous version by amending established ITSM practices in the wider context of customer experience, digital transformation and value streams, and embracing new ways of working, such as Lean, DevOps, and Agile.
ITIL 4 offers guidance that organizations need to address new service management challenges and to maximize the full potential of modern technology.
The ‘ITIL 4 Managing Professional’ range consists of the four higher-level ITIL 4 publications. It follows on from ITIL 4 Foundation. This title is suitable for those familiar with ITIL 4 Foundation, those in roles managing stakeholders and customer journeys, and those experienced in using earlier versions of ITIL and other sources of industry best practice who wish to transition to ITIL 4 and become an ITIL Managing Professional.