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ITIL 2011 Service Transition (1 Year Online Subscription)

ITIL 2011 Service Transition (1 Year Online Subscription)

SKU: 909
Format: Online
Published: 01 Jan 0001
Availability: Password/Username Generated in 24 Working Hours

Online access to one of the core five ITIL® publications, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL Service Strategy exam.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service center team on +1 877 317 3454.

Price: $155.00

Online access to the latest ITIL 2011 service transition guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the service transition stage of the service lifecycle is to ensure that new, modified, or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.

The advantages of online subscription are:

  • Dynamic content
  • Easy navigation
  • Bookmarking
  • History
  • Cross-linking between chapters
  • Pop-up glossary of terms
  • Fully up-to-date content as soon as it becomes available with automatic updates.

ITIL 2011 Service Transition provides guidance on:

  • The development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation, and deployment
  • Service retirement and transfer of services between service providers
  • How to ensure the requirements from service strategy are effectively realised in in service operation while controlling the risks of failure and subsequent disruption
  • Managing the complexity associated with changes to services and service management processes
  • Allowing for innovation while minimizing the unintended consequences of change
  • Introducing new services
  • Changes to existing services (e.g. expansion, reduction, change of supplier, acquisition, or disposal of sections of user base or suppliers, change of requirements or skills availability)
  • Decommissioning and discontinuation of services, applications, or other service components.

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.

  • The structure, content, and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts
  • There is new content explaining how a change proposal should be used
  • The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used
  • The service asset and configuration management process has additional content relating to asset management
  • There are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation

Full contents 

  • List of figures
  • List of tables
  • Foreword
  • Preface
  • Acknowledgements
  • 1. Introduction
  • 2. Service management as a practice
  • 3. Service transition principles
  • 4. Service transition processes
  • 5. Managing people through service transitions
  • 6. Organizing for service transition
  • 7. Technology considerations
  • 8. Implementing service transition
  • 9. Challenges, critical success factors and risks
  • Afterword
  • Appendix A: Description of asset types
  • Appendix B: Risk assessment and management
  • Appendix C: Related guidance
  • Appendix D: Examples of inputs and outputs across the service lifecycle
  • References and further reading
  • Abbreviations and glossary
  • Index

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