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ITIL 2011 Service Transition - (1 Year Licence Period) Multiuser Licence

ITIL 2011 Service Transition - (1 Year Licence Period) Multiuser Licence

SKU: 3361
Format: 1 User
Published: 01 Jan 0001
Format: 2 Users
Published: 01 Jan 0001
Format: 3 Users
Published: 01 Jan 0001
Format: 4 Users
Published: 01 Jan 0001
Format: 5 Users
Published: 01 Jan 0001
A multi-user licence to one of the core five ITIL® publications, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL Service Strategy exam.
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Price: $906.00
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Description

A multi-user licence to the latest ITIL 2011 service transition guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.

If you are looking to provide access to some or all of the core ITIL books to a large ITSM team, multi-user access is often a very cost-effective way of each member of staff accessing the content.

If you are buying all five ITIL core titles you’ll save over £800 by buying an ITIL Lifecycle Publication Suite Multi-user Licence.

Video Presentation

ITIL 2011 Service Transition provides guidance on:

  • the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment;
  • service retirement and transfer of services between service providers;
  • how to ensure the requirements from service strategy are effectively realised in in service operation while controlling the risks of failure and subsequent disruption;
  • managing the complexity associated with changes to services and service management processes;
  • allowing for innovation while minimising the unintended consequences of change;
  • introducing new services;
  • changes to existing services (e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability);
  • decommissioning and discontinuation of services, applications or other service components.

Summary of updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.

  • The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts.
  • There is new content explaining how a change proposal should be used.
  • The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used.
  • The service asset and configuration management process has additional content relating to asset management.
  • There are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

It is recommended that ITIL 2011 Service Transition is used in conjunction with the other core ITIL publications.

Click to expand full contents »

List of figures
List of tables
Foreword
Preface
Acknowledgements
1. Introduction
2. Service management as a practice
3. Service transition principles
4. Service transition processes
5. Managing people through service transitions
6. Organizing for service transition
7. Technology considerations
8. Implementing service transition
9. Challenges, critical success factors and risks
Afterword
Appendix A: Description of asset types
Appendix B: Risk assessment and management
Appendix C: Related guidance
Appendix D: Examples of inputs and outputs across the service lifecycle
References and further reading
Abbreviations and glossary
Index

Explanation of Concurrent Multi-user Licences

A concurrent multi-user licence enables a number of people to access the full range of ITIL material simultaneously in its full online format. Multi-user access to the material is by IP authentication, password and username, or referral link, which means that any person using these methods will be able to access the material, up to the maximum number of simultaneous users permitted by your licence. As all users of ITIL material within an organisation do not necessarily need to access it simultaneously, a multi-user licence can be a very cost-effective option. A licence covering one concurrent user, for example, may support between 10 and 15 users inside your organisation, depending on the frequency and timing of each user’s access of the material.

You can purchase a multi-user licence by selecting the appropriate amount of users to be covered by the licence in the in the drop-down box above.

We can, and often do, supply multi-user licences for larger organisations which may need hundreds of staff to access the material. Please contact us for a price and any specific information you may need in considering this purchase.

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