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ITIL 2011 Service Strategy - (Online Access, 1 Year Licence Period) Multiuser Licence

ITIL 2011 Service Strategy - (1 Year Licence Period) Multiuser Licence

SKU: 3359
Format: 1 User
Published: 01 Jan 0001
Format: 2 Users
Published: 01 Jan 0001
Format: 3 Users
Published: 01 Jan 0001
Format: 4 Users
Published: 01 Jan 0001

A multi-user licence to the core ITIL® publication, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL® Service Strategy exam.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service center team on +1 877 317 3454.

Price: $906.00


A multi-user licence to the latest ITIL® Service Strategy guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. Service Strategy is at the core of the ITIL® service lifecycle, and defines the strategy that a service provider needs in order to meet a customer’s business outcomes.

If you are looking to provide access to some or all of the core ITIL® books to a large ITSM team, multi-user access is often a very cost-effective way of each member of staff accessing the content. 

What does ITIL® 2011 Service Strategy cover? 

ITIL® 2011 Service Strategy describes those principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL® service lifecycle. It provides guidance on how to design, develop, and implement service management as a strategic asset as well as an organisational capability.

ITIL® 2011 Service Strategy includes practical guidance and examples where relevant, providing a view of ITIL® that aligns business and IT, to their mutual benefit.

Topics covered in ITIL® 2011 Service Strategy include:

  • The development of market spaces
  • Characteristics of internal and external provider types
  • Service assets
  • The service portfolio and implementation of strategy through the service lifecycle
  • Business relationship management
  • Demand management
  • Financial management
  • Organizational development
  • Strategic risk

Summary of updates

The concepts in ITIL® 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL® 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

  • Financial management has been expanded, and business relationship management and demand management are now covered as processes.
  • Some content has been reorganized to improve readability and ensure alignment across the suite.
  • There is now greater clarification around interfaces, and inputs and outputs across the service lifecycle.
  • Terminology has been clarified and made consistent across the publications and the ITIL® glossary.

ITIL® 2011 Service Strategy provides access to proven best practice based on the skill and knowledge of experienced industry practitioners in adopting a standardized and controlled approach to service management. It is recommended that the book is used in conjunction with the other core ITIL® publications.

Full contents

  • List of figures
  • List of tables
  • Foreword
  • Preface
  • Acknowledgements
  1. Introduction
  2. Service management as a practice
  3. Service strategy principles
  4. Service strategy processes
  5. Service strategy, governance, architecture and ITSM implementation strategies
  6. Organizing for service strategy
  7. Technology considerations
  8. Implementing service strategy
  9. Challenges, risks and critical success factors
  • Afterword
  • Appendix A: Present Value of an annuity
  • Appendix B: Description of asset types
  • Appendix C: Service strategy and the cloud
  • Appendix D: Related guidance
  • Appendix E: Risk Assessment and management
  • Appendix F: Examples of inputs and outputs across the service lifecycle
  • References and further reading
  • Abbreviations and glossary
  • Index

Explanation of concurrent multi-user licenses

A concurrent multi-user license enables a number of people to access the full range of ITIL® material simultaneously in its full online format. Multi-user access to the material is by IP authentication, password and username, or referral link, which means that any person using these methods will be able to access the material, up to the maximum number of simultaneous users permitted by your licence. As all users of ITIL® material within an organization do not necessarily need to access it simultaneously, a multi-user licence can be a very cost-effective option. A licence covering one concurrent user, for example, may support between 10 and 15 users inside your organization, depending on the frequency and timing of each user’s access of the material. 

We can, and often do, supply multi-user licences for larger organizations which may need hundreds of staff to access the material. Please contact us for a price and any specific information you may need in considering this purchase.

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