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ITIL 2011 Continual Service Improvement (1 Year Licence Period) Multiuser Licence

ITIL 2011 Continual Service Improvement (1 Year Licence Period) Multiuser Licence

SKU: 3363
Format: 1 User
Published: 01 Jan 0001
Format: 2 Users
Published: 01 Jan 0001
Format: 3 Users
Published: 01 Jan 0001
Format: 4 Users
Published: 01 Jan 0001
Format: 5 Users
Published: 01 Jan 0001

A multi-user license for concurrent user access to one of the core five ITIL® publications, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL® Service Strategy (CSI) exam.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service center team on +1 877 317 3454.

Price: $906.00


A multi-user license to the latest ITIL® 2011 Continual Service Improvement guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the CSI stage of the lifecycle is to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes.

If you are looking to provide access to some or all of the core ITIL® books to a large ITSM team, multi-user access is often a very cost-effective way of each member of staff accessing the content. 

ITIL® 2011 Continual Service Improvement provides guidance in four main areas:

  • The overall health of ITSM as a discipline
  • The continual alignment of the service portfolio with the current and future business needs
  • The maturity and capability of the organization, management, processes, and people utilised by the services
  • Continual improvement of all assets that support them

Summary of updates

The concepts in ITIL® 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

  • The seven-step improvement process and its relationship with the Deming Plan-Do-Check-Act cycle and knowledge management has been clarified
  • The CSI model has been renamed the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization
  • Minor changes have been made throughout the book to clarify the meaning and to improve readability
  • Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages

It is recommended that ITIL® 2011 Continual Service Imrprovement is used in conjunction with the other core ITIL® publications.


  • List of figures
  • List of tables
  • Foreword
  • Preface
  • Acknowledgements
  1. Service management as a practice
  2. Continual service improvement principles
  3. Continual service improvement processes
  4. Continual service improvement methods and techniques
  5. Organizing for continual service improvement
  6. Technology considerations
  7. Implementing continual service improvement
  8. Challenges, risks and critical success factors
  • Afterword
  • Appendix A: Related guidance
  • Appendix B: Example of a continual service improvement register
  • Appendix C: Risk assessment and management
  • Appendix D: Examples of inputs and outputs across the service lifecycle
  • References and further reading
  • Abbreviations and glossary
  • Index

Explanation of concurrent multi-user licenses

A concurrent multi-user license enables a number of people to access the full range of ITIL® material simultaneously in its full online format. Multi-user access to the material is by IP authentication, password and username, or referral link, which means that any person using these methods will be able to access the material, up to the maximum number of simultaneous users permitted by your lisence. As all users of ITIL® material within an organization do not necessarily need to access it simultaneously, a multi-user lisence can be a very cost-effective option. A licence covering one concurrent user, for example, may support between 10 and 15 users inside your organization, depending on the frequency and timing of each user’s access of the material. 

We can, and often do, supply multi-user licenses for larger organizations which may need hundreds of staff to access the material. Please contact us for a price and any specific information you may need in considering this purchase.

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