ISO/IEC 20000-3 2012 Standard

Description

ISO/IEC 20000-3:2012 Information technology – Service management - Part 3: Guidance on Scope definition and applicability of ISO/IEC 20000-1.

Service providers can provide a range of services to several different types of customers, and can also depend on a complex supply chain for the delivery of services. With service management processes therefore crossing many organizational, legal, and national boundaries as well as different time zones, the application of scope can be a complex stage in the service provider's use of ISO 20000-1. ISO 20000-3 will assist with this endeavour.

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Demonstrate ISO 20000 conformity

ISO 20000-3 is useful for service providers, consultants, and assessors as it provides practical guidance on scope definition, applicability, and demonstration of conformity to the requirements in ISO/IEC 20000-1. Guidance on the different types of conformity assessment and assessment Standards is also included.

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Plan service improvements

ISO 20000-3:2012 also assists in planning service improvements and in preparation for a conformity assessment against ISO 20000-1. It supplements the guidance on the application of ISO 20000-1 given in ISO 20000-2.

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