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IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organizations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations, and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.
David’s career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognized as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization).
David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the ‘10 steps to digital transformation’ principle. He has also been a panelist on the “ITSM Crowd” and the “Service Management Leadership and Enterprise Digital” podcasts, where the discussions centered around enterprise service management and its future as an organizational enabler. He hosts his own YouTube channel titled “IT’s all about choices.”
David mentors people at various levels both in partnership with Reed within the ‘Women in Technology’ program and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organization, your colleagues, and for you as you develop your career.
This course combines the Certified DORA Foundation and Lead Auditor module self-paced online training courses.
Our unique four-day modular training course is designed for those who have completed our ISO 27001 or ISO 22301 five-day lead audit courses, saving time and cost in adding DORA-specific auditing competence to your skill set. If you are not qualified as a Lead Auditor, you will need to take the Certified DORA Foundation course and then the full five-day instructor-led Certified DORA Lead Auditor course or the self-paced version.
This course explores DORA and its relevance to the financial sector. It clarifies oversight roles and responsibilities, including reporting, and situates DORA within the broader regulatory framework.
You will assess security, risk, and organizational readiness, linking them to competence, awareness, and training. The course covers auditing ICT risk and incident management, business continuity, and digital resilience. It also examines testing methods, tools, and supply chain processes, including ICT third parties, from operational and legal angles.
You will gain practical skills, DORA-specific knowledge, and strategies for exam success.
Enroll in our Certified DORA Foundation and Lead Auditor Module Combination Self-Paced Online Training Course today to become a trusted information security auditor. Enhance your organization’s digital operational resilience, obtain DORA compliance early, and gain a competitive advantage.
Our certified DORA training broadens your understanding so you can navigate complex financial regulations with confidence. Build on your existing knowledge and learn to apply your professional skills to integrate DORA into your organization’s ways of working.
Advance your career by gaining certification in this new and highly sought-after area. Continue to grow, earning CPD points along the way, by attending our webinars and taking training in related areas.
Gain a valuable C-DORA credential that sets you apart in today’s competitive job market. Be an early adopter of professional certification in this new area of cybersecurity practice and compliance knowledge to establish yourself as a trusted leader in information security.
Our certified DORA training will give you essential knowledge and insights to make informed decisions in your organization with confidence and due care. Equip yourself to steer activities that will ensure operational resilience and regulatory compliance.
DORA training enables key employees to understand and apply DORA efficiently within your organization. Ongoing compliance relies on having a strong group of DORA-trained staff who can maintain and improve systems and practices.
Fast-track your organization to DORA compliance with IT Governance USA by selecting training courses, using our DORA Toolkit to accelerate implementation, and using books and free resources to educate your employees and supply chain partners.
Minimize the risk of regulatory fines and severe reputational damage by ensuring your organisation’s compliance with DORA before the deadline, thereby safeguarding your organization’s financial stability.
Gain a competitive edge by demonstrating compliance early. Compliance signals that you have robust operational resilience and business agility. Improve your market positioning and maintain the respect of stockholders and analysts.
DORA-certified staff will be able to enhance your organization’s data governance practices, ensuring regulatory compliance and improving measures to ensure data integrity.
Eliminate blind spots and fortify against cyber threats to reduce your liabilities and operational risks, and safeguard against disruptions.
We are the recognized global leader in the fields that we train in. IT Governance led the world’s first ISO 27001 certification project and introduced the world’s first certified GDPR training. Since then, more than 30,000 professionals have trained with us.
We keep you up to date with breaking news and developments in ISO standards, regulations, best practice, and cyber threats, giving you the ‘first to know’ advantage and time to prepare your organization.
We help you navigate a wide range of qualifications to build a career. Through accessible and affordable training and events, you can earn CPD points to empower your professional journey, maintain your qualifications, and improve your business impact.
Our courses and learning materials are built and delivered by subject-matter experts and innovative instructional design specialists with years of practical, hands-on experience.
We offer the widest range of learning formats per course than any other training provider, including instructor-led courses, self-paced online training, and custom courses for organizations. We also offer a unique blended learning method, designed for the digital age, which combines Live Online, self-paced, and expert tuition.
Pay by credit card online or by invoice. If you are personally investing in your career, you can spread the cost with our finance options. Fantastic discounts on books and courses are available for training graduates and corporate partners.
IT Governance USA delivers a unique and unrivaled portfolio of training courses and examinations leading to ISO 17024-accredited qualifications awarded by IBITGQ, BCS, ISACA®, EC-Council, PeopleCert, and Microsoft.
Learn better and faster with exceptional course content. Our course material includes extra learning aids, and interactive and practical exercises to help you before, during, and after the training so you can put theory into practice with ease.
More than 30,000 people have passed exams with our training. Pass first time or train again for free.*
You will need a laptop for the duration of your course and exams.
There are no prerequisites for this course as it includes the C-DORA F. However, to be awarded the C-DORA LA certificate, the C-DORA F exam must be passed.
We recommend reading DORA – A Guide to the Digital Operational Resilience Act before attending this course.
This self-paced online course consists of pre-recorded videos, digital content, and exercises, which are available at any time for one year.
We recommend purchasing and reading DORA – A Guide to the EU Digital Operational Resilience Act.
Candidates take the Certified DORA Foundation (C-DORA F) and Lead Auditor (C-DORA LA) exams set by IBITGQ (International Board for IT Governance Qualifications) at the end of the course. There is no extra charge for these exams.
Certified DORA Foundation (C-DORA F) and Certified DORA Lead Auditor (C-DORA LA).
This course is accredited by IBITGQ (International Board for IT Governance Qualifications).
IBITGQ (International Board for IT Governance Qualifications) is a personnel certification body that certifies individuals in the field of IT governance.
IBITGQ is accredited to the ISO/IEC 17024:2012 standard (Conformity assessment – General requirements for bodies operating certification of persons) by IAS (International Accreditation Service). ISO 17024 is a global, industry-recognized benchmark, and qualifications accredited to this standard are recognized and highly valued by employers throughout the world.
You can demonstrate your professional and practical knowledge and expertise by registering your qualification on the IBITGQ/GASQ successful candidate register.
Candidates must have a form of photographic ID as the invigilator may request to check it before the exams.
Yes, if you are unsuccessful on the first attempt, you can retake the exams for an additional fee.
You can email us to schedule the retest.
We want you to learn, qualify, and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide, or interest-led.
Structured learning, with clear direction and guidance from expert practitioners:
Learn and absorb material in a way that works for you:
The most effective learning method for professionals:
Learning as a team and building a culture of awareness:
Accredited by APMG and CSME—two of the ITIL Examination Institutes!
Fully aligned with the ITIL 2011 syllabus!
This course allows you to study for the Certificate in ITIL Service Lifecycle Management—Service Transition exam. This online course is the equivalent to three-day classroom-based course, allowing you to study in your own time and at your own pace.
Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Lifecycle Management—Service Transition exam at your first attempt.
This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Service Transition domain of the ITIL Service Lifecycle.
Upon successful completion of this course and examination, students can expect to gain competencies in the following Service Transition areas:
Upon completion of this course, you will have earned 3 ITIL Expert credits and 22 PDU credits.
Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL V2-V3 Foundation Bridging Course or an ITIL Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.
Subscribe to this online course today!
Information security management is especially complex for telecommunications organizations.
It must potentially cover network infrastructure, services applications, and other facilities; a range of technologies (e.g. wired, wireless, and broadband); third parties; and a number of operational scales, service areas, and service types.
As well as implementing the controls listed in Annex A of ISO 27001, telecommunications organizations may therefore need to implement extra controls to adequately manage the risks they face.
The international standard ISO/IEC 27011:2016 sets out guidelines supporting the implementation of information security controls in telecommunications organizations.
It sets out general security control objectives based on ISO 27002 as well as controls specific to the telecommunications sector, and provides guidelines on selecting and implementing them.
Adopting ISO 27011 will allow telecommunications organizations to meet the baseline information security management requirements for confidentiality, integrity, and availability, as well as any other relevant security property.
Accredited by APMG and CSME—two of the ITIL Examination Institutes!
Fully aligned with the ITIL 2011 syllabus!
This course allows you to study for the Certificate in ITIL Service Capability—Operational Support & Analysis exam. This online course is the equivalent to five-day classroom-based course. Allowing you to study in your own time and at your own pace.
Using online video lectures, printable courseware, and online mentoring, this course will cover most of the information you need to know to pass the Certificate in ITIL Service Capability—Operational Support & Analysis exam at your first attempt. The course will be of interest to those who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the ITIL Service Lifecycle is illustrated as part of the curriculum, however, the primary focus is the process activities, execution, and use throughout the ITIL Service Lifecycle.
Upon successful completion of this course and examination, students can expect to gain competencies in the following Operational Support & Analysis areas:
Upon completion of this course, you will have earned 4 ITIL Expert credits and 38 PDU credits.
Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either an ITIL V2-V3 Foundations Bridging course or the ITIL Foundations course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are subscribing to.
Subscribe to this online course today!