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ITIL Service Design Self-Paced Online Training Course
Description 

Who should attend this course?

Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.


Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, the official syllabus, and sample exams
  • Tutor support included
Course details

What does this training course over?

The course will cover:

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes
  • Service Design related activities
  • Organizing for Service Design
  • Considerations of technology for Service Design
  • Implementation and improvement of Service Design

Course duration and times

Course duration is a minimum of 21 hours. 150-day courses are available.


CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Strategy exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.


Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Design course should already hold the ITIL Foundation certificate.


Is there any pre-reading?

There is no recommended reading for this course.

ITIL Service Operation Self-Paced Online Training Course
Description 

Who should attend this course?

Service desk management and staff, applications and hardware support, network operation staff, process and procedure engineers, application developers and managers, and supplier manager,s or anyone who has an interest in the Service Operation lifecycle.


Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
  • Tutor support included
Course details

ITIL Service Strategy distance learning training course over?

The course will cover:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organizing Service Operation
  • Technology considerations
  • Implementation considerations
  • Challenges, critical success factors and risks

Course duration and times

Course duration is a minimum of 21 hours. You can choose from either a 90-day, or 150-day course.


CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Operation exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.


Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Strategy course should already hold the ITIL Foundation certificate.


Is there any pre-reading?

There is no recommended reading for this course.

Certified Cybersecurity Practitioner Training Course
Description

Training course outline

This fully accredited, four-day course gives you the skills required to deliver infrastructure, application, information, and operational cybersecurity by implementing appropriate technical and organizational controls. It also prepares you to pass the internationally recognized IBITGQ C CS P exam on the first attempt.

The course content is aligned with CyBOK v1.1. Approved by the NCSC, CyBOK defines and codifies the foundational knowledge required for a cybersecurity professional.

This Practitioner-level training focuses on building the knowledge associated with the CyBOK categories:

  • Attacks and Defenses
  • Systems Security
  • Software and Platform Security
  • Infrastructure Security

The course covers:

  • How to detect and respond to malware attacks and adversarial behavior
  • The concepts of security operations and incident management
  • How security can be ensured at the operating system and hypervisor levels
  • Implementing network and hardware security
  • The prevention, detection, and mitigation of software cyber attacks
  • Web and mobile device cybersecurity

Certified Cybersecurity Practitioner course benefits

 Designed by experts

We’re acknowledged leaders in cybersecurity and information security with years of practical, hands-on experience.

 Delivered by professionals

Taught by a cybersecurity consultant with extensive management and technical experience of helping organizations of all sizes deliver effective cybersecurity programs.

 Gain practical experience

Use tools and real-life examples to understand how to apply cybersecurity controls.

  Hands-on-study

Learn about cybersecurity through group work, exercises, and case studies.

  Learn from anywhere

Learn from anywhere with our instructor-led Live Online or self-paced options that allow you to study in your choice of location and keep travel and costs to a minimum.


Who should attend this course?

This course is for people who wish to develop a successful career in cybersecurity management and implementation, especially those who need to improve their technical knowledge of typical cyber attacks and the security controls required at the network, systems, operational, and software levels.

It is particularly appropriate for those with foundational cybersecurity experience who wish to advance their career, and existing IT professionals such as:

  • Network administrators
  • Database administrators
  • Cloud architects
  • IT helpdesk staff

Your learning path

Find out how the Certified Cybersecurity Practitioner Training Course will help you start or enhance your career and boost your knowledge.

This course is an essential component of the following learning paths:

ISO 27001 learning path

Why choose IT Governance USA for your training needs?

  • Pass first time or train again for free: We have trained more than 28,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.* 
  • Access your training anywhere: All course materials are available digitally and will be made available 20 days before your course. 
  • Training solutions tailored to your organization: We provide training solutions for multinationals and small businesses. 

* T&Cs apply

Course details

What does this course cover?

  • Typical malware attacks and how to detect and respond to them
  • Adversarial behaviors and the frameworks used to understand malicious operations
  • Fundamental concepts of security operations and incident management
  • Digital forensic techniques and their application
  • Introducing cryptography
  • How security can be ensured at the operating system and hypervisor levels
  • Distributed systems security
  • Authorization, authentication, and accountability, and their relationship with access control
  • Prevention, detection, and mitigation of cyber attacks on software applications
  • Web and mobile device cybersecurity
  • Secure software design and the secure software lifecycle
  • Implementing network security
  • Hardware security and how it is measured and protected
  • Research trends and characteristics in the CPSs (cyber-physical systems) security field
  • Challenges and opportunities of physical layer and telecommunications security

What’s included in this course?

  • Full course materials (digital copy provided as a PDF file)
  • The Certified Cybersecurity Practitioner exam
  • A certificate of attendance

What equipment do I need?

You will need a laptop for the duration of your course and exam. Our course materials include an interactive PDF and an online quiz tool for knowledge testing. Full details on how to access the exam will be provided by email 1–2 days before sitting the exam.


Course duration and times

Live Online PDT/PST

  • Day 1: 07:30 am – 3:00 pm
  • Day 2: 07:30 am – 3:00 pm
  • Day 3: 07:30 am – 3:00 pm
  • Day 4: 07:30 am – 3:00 pm

Live Online CDT/CST

  • Day 1: 9:30 am – 5:00 pm
  • Day 2: 9:30 am – 5:00 pm
  • Day 3: 9:30 am – 5:00 pm
  • Day 4: 9:30 am – 5:00 pm

Live Online EDT/EST

  • Day 1: 10:30 am – 6:00 pm
  • Day 2: 10:30 am – 6:00 pm
  • Day 3: 10:30 am – 6:00 pm
  • Day 4: 10:30 am – 6:00 pm

Course location

Learn from anywhere with our instructor-led Live Online course.


Are there any prerequisites for this course?

Before joining this course, you must have passed the Certified Cybersecurity Foundation Training Course and included exam.

Exams and qualifications

Certified Cybersecurity Practitioner exam

Candidates take the Certified Cybersecurity Practitioner (C CS P) exam set by IBITGQ(International Board for IT Governance Qualifications) at the end of the course.

  • Delivery method: Online
  • Duration: 60 minutes
  • Questions: 40
  • Format: Multiple choice
  • Pass mark: 65%

This course is equivalent to:

28

CPD points


What qualifications will I receive?

Certified Cybersecurity Practitioner (C CS P).


Accreditation

This course holds accreditation from IBITGQ (International Board for IT Governance Qualifications) and CIISec (The Chartered Institute of Information Security), satisfying CIISec Knowledge Areas requirements at Level 1: A2, A3, A4, A5, A6, B1, C3, D2, E1, F2, G1, G2, H1 and H2, and Level 2: B2, B3, and H3.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately on completion of the exam. Confirmed exam results will be issued within ten working days from the exam date.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the exam date.
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt, you can retake the exam for an additional fee. You can email us to schedule the retest.

Ways to Learn

Learn from anywhere with our range of instructor-led courses

Wherever you are in the world, you can now attend an IT Governance USA online course and get the full benefit of a classroom session.

To make your life as easy as possible, we offer two ways to attend an instructor-led course:

Live Online

Our instructor-led Live Online courses are hosted and delivered live by one of our expert trainers.

Learn more

Learn from anywhere

Our instructor-led Classroom / Live Online courses give you the flexibility of attending a classroom course, either in person or by joining the classroom course online. 
 

Learn more


The benefits of learning from anywhere:

  • Save on travel, parking, hotels, and other fees
  • Learn and obtain a professional certification from the comfort of your home
  • Our courses use the latest conferencing technology that is compatible with all devices
  • Our trainers focus on maximizing audience participation and getting the most out of our learners
  • All trainers have been hand-picked for their technical and practical expertise
  • You have full control over your course booking, meaning you can edit learner details, course dates, and any special requirements 

Find out more about the benefits of learning from anywhere

PCI DSS Foundation Self-Paced Online Training Course
Description

Training course outline

This fully accredited, self-paced online course provides a comprehensive introduction to PCI DSS v4.0. Delivered by an experienced PCI DSS consultant, the one-day course explains the requirements of the Standard and how they can be applied to protect payment card data within your organization.

The course covers:

  • The basics of the PCI DSS and why it is important to secure your customers’ payment card data
  • The 6 control objectives and 12 technical and business requirements of the Standard
  • PCI DSS merchant level definitions and their requirements
  • The enforcement process and the implications of non-compliance
  • Demonstrating compliance with SAQs (self-assessment questionnaires) or external audits

PCI DSS Foundation Self-Paced Online Training Course benefits:

 Bite-sized learning

Pre-recorded online course, enabling you to learn in easy, manageable, bite-sized chunks.

 Study at your own pace

Learn at a time, place, and pace that suit you.

 Learning support

Comes with a learner guide to read alongside the video modules.

 Test your knowledge

Knowledge-check questions at the end of each module to help gauge what you’ve learned.

 Designed by experts

Designed by acknowledged leaders in the cyber and information security industry.

 Delivered by professionals

Taught by a real-world practitioner with extensive experience of delivering effective cybersecurity programs to organizations worldwide.


Who should attend this course?

Anybody accepting credit card payments, including merchants, third-party service providers, and acquirers. The course is suitable for a broad audience, including departments such as finance, internal audit, IT, and sales and business.

This course is also suitable for executives, managers, staff, and anyone who is interested in learning more about the PCI DSS and its requirements.


Your Learning Path

Find out how the PCI DSS Foundation Training Course will help you start or enhance your career and boost your knowledge.

This course is an essential component of the following learning path:

PCI DSS learning path

Why choose IT Governance USA for your training needs?

  • We’re a QSA (Qualified Security Assessor) – we’re approved by the PCI SSC (Security Standards Council), which means we regularly audit PCI compliance across a wide range of organizations.
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Learn from anywhere – as a company that fully embraces flexible and remote working, we have adjusted our delivery methods to allow you to learn from anywhere.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

*T&Cs apply.

Course details

What does this course cover?

  • What the PCI DSS is and how it helps protect payment card data.
  • The process of paying by card and the types of transaction.
  • The roles of payment brands and others involved in the payment process
  • The 6 control objectives.
  • The purpose of the 12 PCI DSS requirements and how they link back to the 6 controls
  • Non-applicability and compensating controls.
  • The enforcement process and the implications of non-compliance.
  • Comparisons of different compliance programmes and merchant level structures.
  • SAQ (Self Assessment Questionnaire) criteria and how to select the correct SAQ.
  • Determining the scope and applicability of the PCI DSS.
  • PCI DSS documentation and evidence requirements.
  • Applying the PCI DSS V4.0

What’s included in this course?

  • Full course materials (digital copy provided as a PDF file).
  • Access to our LMS (learning management system) for one year.
  • A PCI DSS Foundation (PCI F) exam voucher (if purchased).
  • A certificate of attendance.
  • A monthly security bulletin from our in-house information security experts to keep you up to date with the latest threats. To see an example, click here.

Please note that this course can be purchased with or without the exam as required.


What equipment do I need?

You will need a computer and a webcam for the duration of this course.


Are there any prerequisites for this course?

No prior knowledge or qualifications are required, and the course content is suitable for non-technical and technical staff.


Is there any recommended reading?

You may benefit from advance reading of the following introductory guide: PCI DSS – A Pocket Guide.

Exams and qualifications

PCI DSS Foundation exam

Candidates take the PCI DSS Foundation (PCI F) exam set by IBITGQ (International Board for IT Governance Qualifications) at the end of the course.

  • Delivery method: Online
  • Duration: 60 minutes
  • Questions: 40
  • Format: Multiple choice
  • Pass mark: 65%

This course is equivalent to:

7

CPD points


What qualifications will I receive?

PCI DSS Foundation (PCI F).


Accreditation

This course holds accreditation from IBITGQ (International Board for IT Governance Qualifications), a renowned authority in personnel certification within the field of IT governance.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
  • Results notifications and certificates are emailed directly to candidates by the relevant exam board. Please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt, you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Fulfillment

Fulfillment of your self-paced online training course

After you have completed your order, you will receive a sales receipt and a “Thank you for your order” confirmation email. This email will ask you to provide essential participant information and gives instructions on how to access your course. If you don’t receive this email, please check your junk folder.


Participant information

You must provide the requested participant information, including a valid email address. This applies whether you have made the booking for yourself or on behalf of someone.

Please check this information is correct before submitting, as you are unable to change the participant’s email address once it has been added to our system.


Accessing the course

If you are a new customer, you will receive an email from noreply@grcelearning.com with instructions on how to access the LMS (learning management system). If you or other participants do not receive this email, please check your junk folders.

If you have accessed the LMS previously, please log in using your credentials. You can access the LMS at any time from your My Account page.

Once you have logged in to the LMS, you can download the course material immediately.


Exams

Important information: Please read our examination guide before scheduling your exam.

All exams are delivered online using an automated proctor system managed by GASQ on behalf of IBITGQ.


What you need

When you’re ready to take your exam, please log in to your My Account page, scroll down to the ‘Self-paced online training courses’ section, and click the ‘Course completed’ button. A member of our team will be in touch to provide details of your exam booking procedure.

Exam candidates are required to have:

  • A desktop or laptop computer with a webcam and microphone
  • Google Chrome browser installed
  • Photo ID such as a student card, an ID card, or a driver’s license
  • A tablet or smartphone with a camera (optional – but required for some courses)
  • A stable Wi-Fi Internet connection with a minimum upload speed of 1.5 Mbps

Please see our examination guide for exact specifications.


Scheduling your exam

You are required to book your exam online at least 96 hours before the exam date.

Please be aware that you can reschedule your exam once (if needed) at least 48 hours before your booked exam date for no additional charge.

ITIL® 4 Foundation Self-Paced Online Training Course
Description

Training course outline

The ITIL 4 Foundation course will:

  • Provide learners with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the concepts of the service management framework to support learners studying for the ITIL 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development

ITIL® 4 Foundation training course benefits

 Engaging training style

A combination of learning styles keeps remote learning engaging and improves information retention.

 Improve your processes and systems

Gain the knowledge to make practical and effective changes to your processes and systems.

 Training to suit you

Learn in your own time and at your own pace.

 Show your knowledge

Gain a professional qualification to prove your new knowledge.


9/10

would recommend IT Governance's ITIL training course


Who should attend this course?

This course is suited to IT and business students taking their first steps in service management, as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.


Why choose IT Governance for your training needs?

  • We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experienc
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions 
Course details

What does this course cover?

  • The key concepts of IT service management, including defining key words, describing key concepts of creating value and service relationships;
  • How the seven ITIL guiding principles can help an organisation adopt and adapt service management;
  • The four dimensions of service management;
  • The purpose and components of the ITIL service value system;
  • Activities of the service value chain and how they interconnect;
  • The purpose and key terms of 15 out of the 35 ITIL practices; and
  • A deep dive of seven of the ITIL practices.

What’s included in this course?

  • Access to the course online via our LMS (learning management system)
  • A free copy of the ITIL Foundation, ITIL 4 Edition textbook
  • The ITIL 4 Foundation exam
  • Access to a monthly security bulletin on the LMS put together by our in-house information security experts to keep you up to date with the latest threats. To see an example, click here
Exams and qualifications

ITIL® 4 Foundation exam

Attendees take the ITIL 4 Foundation examination. There is no extra charge for taking the exam.

  • Delivery method: Online
  • Duration: 60 minutes
  • Questions: 40
  • Format: Multiple choice
  • Pass mark: 65%

This course is equivalent to:

21

CPD points


What qualifications will I receive?

ITIL® 4 Foundation


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Prerequisites

Are there any prerequisites for this course?

There are no prerequisites for sitting this course.


Is there any recommended reading?

We recommended purchasing one or more of the following:

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