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Business Relationship Management

Business Relationship Management

SKU: 4542
Authors: Ernest Brewster
Publishers: British Computer Society (BCS)
Format: Softcover
ISBN13: 9781780172507
ISBN10: 1780172508
Pages: 160
Published: 30 Jun 2014
Availability: In stock

Business relationship management (BRM) is a key part of an organisation’s contact with current and future customers. Buy this book for a vital introduction to the role of the business relationship manager.

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Price: $24.99

An introduction to the role, responsibilities, tools and techniques of the business relationship manager.

This accessible book provides an introduction to the role of the business relationship manager, the key part he/she plays in building and maintaining strong relationships with customers, and the tools, standards and frameworks related to the role.

Product overview

  • A definitive guide to the role of the business relationship manager.
  • Discover how to build and maintain strong relationships as a business relationship manager.
  • Aimed at IT professionals, much of the guidance is based on the ITIL® and SFIA frameworks.
  • This title will be of help to those new to the role of business relationship manager or who want to get a better understanding of what the role entails.

If you are an IT professional and are responsible for maintaining business relationships, this book will help you deliver real results.

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