Your shopping cart is currently empty.
Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service center team on +1 877 317 3454.
Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation, including advice on how to prepare for audit and carry out a gap analysis to increase your chances of success. It also identifies the role of ISO/IEC 20000 and other related standards, as well as ITIL and COBIT and the relationship between them, enabling the reader to understand how ISO 2000 is related to other core management systems.
Aligning to the standard ensures that your organization gets a wide range of benefits. These include streamlined management processes, improved customer relationships, optimized and controlled costs and continuous process improvement, all leading to a healthier profit margin. Many clients also look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides.
Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer, and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL, and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.