Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated IT service management (ITSM) system based on the three leading service management approaches: COBIT® 5, ISO/IEC 20000 and ITIL®.
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Pragmatic Application of Service Management Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on COBIT® 5, ISO20000 and ITIL®. Ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT® 5, ISO20000 and ITIL®, it applies a unique Five Anchor Approach to demonstrate how the improvement aspects of the three ITSM approaches can help identify and deal with common problems faced by today’s organizations.
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