Podcast: Ten Steps to ITSM Success

The latest podcast in our new SoundCloud series is ‘Ten Steps to ITSM Success’

In this podcast, we hear from the authors of Ten Steps to ITSM Success, Timothy Rogers and Angelo Esposito.

Their book provides guidance on implementing ITSM best practices in an organization, drawing on the authors’ real-world experiences. Advice is delivered through a ten-step approach, with each step building upon the successes of its predecessors.

Listen to the podcast below.

 

 

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