IT Best Practice Archive
The COVID-19 pandemic has resulted in many changes to the way organizations operate. It’s estimated that the number of remote workers increased from just over 4% of the workforce to almost half, with about 80% of employers allowing at least …
Before you embark on a project to implement an ISO 27001 ISMS (information security management system), you should know that there is a strong connection between your ISMS project and penetration testing. Penetration testing (often called ‘pen testing’ or ‘ethical hacking’) …
ITIL® is the most widely adopted ITSM (IT service management) framework in the world. Let’s take a look at what the ITIL framework covers, how it helps organizations and where you can get starting when implementing its requirements. What is …
With 5 million certified professionals, ITIL® is the most widely used ITSM (information technology service management) framework globally. The latest version – ITIL 4 – was released by AXELOS® in February 2019. It’s an entirely new approach to ITSM and requires practitioners …
The relationship between a business and the traditional IT service provider has sometimes been fraught with conflict born from a lack of mutual understanding and, as a consequence, poor delivery of IT services. This leads to blame and mistrust from …
What is culture? The Oxford English Dictionary says it is: The ideas, customs, and social behaviour of a particular people or society In any organization or group of individuals there are learned and shared patterns of behaviour or shared values which give us the culture of …
Information security professionals constantly face a conflict between the security team and the rest of the business. They must ensure that their organization is adequately addressing information security risks, but they also must communicate the value of security appropriately to …
Communication is key to the success of any service management initiative. To reach your return on investment goals, you need to influence your team and your customers’ attitudes and behaviours. Investing your time and energy into planning is well worth …
The culture of an organization defines how it works. The team’s attitudes and behaviors are critical components of the culture, and they define how the work is completed. With any ITSM-related initiative, how work is completed will change. To be …
For many years, PMBOK® has been recognized as the de facto standard for project management in the US, with PMI®’s associated professional qualifications such as PMP® being recognized as the gold standard for project management professionals. Many US-based project managers …
