A quick guide to the ITIL framework

ITIL® is the most widely adopted ITSM (IT service management) framework in the world. Let’s take a look at what the ITIL framework covers, how it helps organizations and where you can get starting when implementing its requirements.

What is ITIL?

ITIL describes the processes, procedures, tasks and checklists that organizations should follow when developing and maintaining their IT services.

The ITIL framework isn’t organization- or technology-specific, meaning it’s suitable for any business that wants a baseline from which to plan, implement and measure its IT service set-up.

ITIL 4 changes the game

In 2019, ITIL’s owner, AXELOS®, released a new version of the framework – ITIL 4 – to address certain weaknesses: its relevance and its relationship with the ITSM community.

AXELOS conducted more than 30 workshops and research sessions, and assembled a Lead Architect Team to make the latest version of the framework “more nimble and contemporary”.

It did this by providing an end-to-end digital operating model for the delivery and operation of tech-enabled products and services. It has also focused on Agile, DevOps and Lean as areas for integration with traditional ITIL best practices.

Adam Stewart, head of business skills at QA, concludes that ITIL 4 “[is] much more relevant to developers, practitioners and businesses. This latest iteration moves away from a traditional process-led approach to value-driven delivery for people and organizations.”

Transitioning from ITIL v3 to ITIL 4 certification 

The introduction of ITIL 4 has left many who are studying the previous iteration in a difficult position. 

Depending on how far into your studies you are, the best course of action might be to continue with ITIL v3 until you gain 17 credits, at which point you can take the MP transition module. 

If you’ve already certified to ITIL v3, you should take the ITIL 4 Foundation training course to update your knowledge. The core concepts remain the same, but there are some key changes that you must familiarize yourself with. 

Benefits of ITIL

ITIL is used by organizations across the globe, including the likes of British Airways, Disney and Microsoft, so there’s no doubting its credentials.

Likewise, more than five million people have ITIL qualifications to help them implement and maintain the framework’s requirements at their organization.

But how exactly does ITIL help? For a start, it helps business and employees become more reliable. Its approach offers opportunities for organizations to simplify and standardise IT service practices, ensuring that they deliver consistent results while also reducing costs.

Similarly, adopting the ITIL framework gives you a stronger understanding of where your organization’s ITSM resources are going, enabling you to make better budget decisions.

It also helps staff understand and meet the needs of requirements, helping them anticipate and respond to issues quickly.

ITIL training with IT Governance USA

We offer a range of ITIL training courses to help you further your ITSM career. Whether you’re getting started with the framework or are building towards advanced qualifications, IT Governance USA has a course for you.

Here are some of the reasons you should study with us:

  • We work with a wide range of ITIL ATOs (accredited training organizations) to provide a comprehensive range of ITIL 4 online training courses. This means you can find and book the training you need, wherever and whenever you want it, through a single organization. 
  • You can access a comprehensive range of supporting books, exam guides, and toolkits to maximize the benefits of your chosen training program. 
  • Our customer service team is committed to helping you select the training you need. We deal with everything, from taking your booking through to ensuring you’ve received your course materials, joining instructions, and any other information you might need. 
  • We offer a unique price guarantee: You will not find the same course at a lower price than ours. If you do, we’ll refund the difference – it’s as simple as that. 
ITIL framework

ITIL framework