ITIL, ITSM & ISO20000

ITIL Lifecycle Publication Suite

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ITIL, ITSM & ISO20000

This category includes books, tools and standards on IT Service Management, ITIL and the IT Service Management standard ISO20000

ITIL books and exam resources

Find the official ITIL 2011 guides, ITIL exam preparation materials and ITIL training aids in this category. ITIL is the best practice methodology for managing IT as a service and was updated in 2011. At the core of ITIL is the Lifecycle Suite which consists of 5 publications (Service Strategy, Design, Transition, Operation and Continual Service Improvement).

ITSM

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasising benefits to customers.

ISO20000

ISO/IEC 20000 is the international standard for best practice service management. In this category, you can find the standard itself, as well as manuals, books, toolkits and training that is designed and selected to help you and your organisation implement and succeed with ISO20000.

IT Service Management Standards

Find IT Service Management Standards ISO20000, the IT service management requirments (ISO2000-1) and application (ISO2000-2) and ISO19770, software asset management in this category.

itSMF Books

The IT Service Management Forum (ITSMF) is one of the most widely recognised and respected organisation in the field of IT service management. Here you will find a range of pocket guides published by the ITSMF that supports ITIL (v3 2011), ISO20000 and IT service management in general.

SLAs and Service Level Management

Service Level Agreements, SLAs, are key to today's revolution in IT service provision, whether internal or external. Usually - but not exclusively - designed for setting out agreed levels of IT service, SLAs are only effective when they are properly managed; Service Level Management (or SLM) is therefore emerging as a key business management competence. This category contains checklists, books and tools for creating effective SLAs, and guidance on how to manage them.

IT Management Frameworks

There are many IT Management Frameworks, in this section find books on MSF (Microsoft Solutions Framework) and BiSL (Business Information Service Library).

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