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Gain a clear understanding of SIAM (service integration and management) and MSI (multi-sourcing integration) for IT service management (ITSM) with this essential pocket guide.
This concise guide explains:
In today’s competitive marketplace, many organizations rely on the support of outsourced IT services that were historically performed by internal IT personnel.
This essential guide – the first of its kind on the market – is the ideal resource for anyone wanting a clear primer on the characteristics of this IT operating model, and guidance on integrating and managing the services of multiple third-party IT service providers. It also includes evidence as to why it should be used to assist with seamless ITSM, and offers clear guidance on when SIAM is appropriate.
For multi-sourcing to be successful, organizations must be capable of integrating their service providers into a single, cohesive unit.
SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:
If you’re considering moving from a single-source to a multi-source outsourcing model, this pocket guide has the answers to all your questions.
David Clifford is a director of Pace Harmon, an international advisory organisation headquartered in the U.S. He has contributed to a number of publications about ITSM, writing about ITIL®, service agreements, and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s ITSM qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard, ISO/IEC 20000, and BPO for IT enabled services (ISO/IEC 30105).