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The IT Governance Institute (ITGI) conducted a survey of executives around the globe. It involved in-depth personal interviews with 200 IT directors and managers. This publication reveals this survey's feedback on the subject of performance measurement issues.

Performance measurement issues include:

• Who needs the measures.
• What and how to measure.
• How to make measurements meaningful to stakeholders.
• What scorecard system to use and how to interpret results.
• How to use scorecards to motivate improvements.
• How to assure reliable measures.

Key Features & Benefits:

• This publication reveals an in-depth survey's feedback, as conducted by the ITGI- on the subject of performance measurement issues.

• Answers many of the FAQS associated with performance measurement issues, along with delivering information that demonstrates what other approach organisations have found to be successful. Helping others realise the same benefits.
• Forms part of a five-part set of publications that are essential for those studying for the CGEIT examination. Get the best advice from the horses month, the ITGI.

Authors: Wim Van Grembergen, Steven De Haes, IT Governance Institute

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