This book covers the ins and outs of the Continual Service Improvement element of the ITILv3 Service Lifecycle.

The book is split into two sections, the first section covering the fundamental aspects of the Continual Service Improvement element. The second part provides information on Continual Service Improvement's interface with the other element in the service lifecycle. As well as inputs and outputs, critical success factors (CSFs) and much, much more.....

Key Features & Benefits:

• Having a system to allow continual service improvements is critical to the success of the organisation. This book covering the Continual Service Improvement element of ITILv3 is a must-read for anyone implementing ITILv3.
• Covers the fundamentals of the Continual Service Improvement element as well as delivering more in-depth information for ITIL and IT service management practitioners.
• Written in an easy to use and read style. Making this guide the perfect introductory guide.
• Comes as part of a set of five management guides covering each of the service lifecycle elements - Lifecycle Approach based on ITILv3 Suite of 5 Management Guides.

We also offer an Adobe eBook version of this book - Continual Service Improvement based on ITILv3: A Management Guide (Adobe eBook).

Publisher: Van Haren Publishing
ISBN: 9789087531287
Pages: 100
Format: Soft Cover
Published Date: 30 June 2008
Availability: In Stock

This book will help anyone looking to ensure they have a system for continual service improvement in place as well as anyone looking to implement the ITILv3 element Continual Service Improvement - Order today!

Related Products

	ITIL Lifecycle Publication Suite (ITILv3 - Complete Library) (Softcover)		$525.00 USD
	Implementing ITIL Configuration Management		$49.99 USD
	ITIL: Key Element Guide Suite		$59.00 USD
	Foundations of ITIL V3 (Softcover)		$60.00 USD