This management guide provides information on the ins and outs of the Service Design element within ITIL version 3. In the first part of the book the Service Design element is distilled - key information covering the processes- teams- roles- functions- positions and tools.

The second half of the book covers Services Design's functions and interactions with the other key elements within the ITILv3 lifecycle. As well as metrics and key performance indicators (KPIs)- inputs and output etc.

Key Features and Benefits:

• Covers the ins and outs of the Service Design element within the ITILv3 Service Lifecycle.
• The book is split into two parts- the first covering the key processes etc involved in the Service Design element. The second part provides information on Service Design's functions as well as its interactions with other elements in the service lifecycle.
• Comes as part of a series of five management guides- each covering a different element of the ITILv3 Service Lifecycle - Lifecycle Approach based on ITIL V3 Suite - 5 Management Guides.

We also offer an Adobe eBook version of this book - Service Design based on ITIL V3: A Management Guide (Adobe eBook).

Publisher: Van Haren Publishing
ISBN: 9789087531256
Pages: 100
Format: Soft Cover
Published Date: 30 June 2008
Availability: In Stock

Understand the Service Design element of the ITILv3 Service Lifecycle today using this hands-on and pragmatic guide - order today!

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