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This set of templates and tools are critical for IT professionals looking to write highly effective SLAs. Provided in Microsoft Word .doc format- these template and tools can be loaded into most word processors. Allowing them to be easily tailored to your specific needs.

This set of templates and tools have been designed specifically to work with The Complete Guide To IT Service Level Agreements- 3rd Edition. This set of templates and the book mentioned above are available in our SLA Starter Kit.

The templates included with this kit have a specific focus on the IT sector. End-to-end advice and guidance is provided with the templates- allowing the reader to tailor them to their specific needs. This advice and guidance has a specific focus on SLAs for the technology focused organisations.

'Give us the tools and we'll finish the job'

Sir Winston Churchill- 1941

Key Features:

• Easy to use templates and tools for creating highly effective SLAs.
• Comes with page after page of essential advice and guidance for creating IT SLAs.
• All the files on this CD-ROM are provided in Microsoft Word .doc format- allowing them to be opened in most word processing software.
• The templates and tools on this CD-ROM are tailorable to your specific needs within the IT sector.

Author: Andrew Hiles 
Publisher: Rothstein Associates
ISBN 10: 1931332444
ISBN 13: 9781931332446
Format: Microsoft .doc Files on CD-ROM
Published Date: 2008
Availability: Ex Stock

Writing SLAs from scratch can be very long-winded- cut down the time and effort it takes to write effective SLAs using these templates and tool. With these you'll definitely finish the job in record time.  

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