Endorsed by the itSMF International

ITIL^®: Service Operation Key Element Guide provides an introduction to the Service Operation element of the latest version of ITIL, Version 3. It covers the principles, objectives and key elements of Service Operation.

Others topics covered include:

• Service Operation functions.
• Operation planning.
• Service performance balance.

Additionally, this pocket guide is a handy quick reference to the core ITIL V3 publication Service Operation.

By procuring this product you are purchasing 10 copies of this pocket guide. This enables you to provide each member of your IT service management (ITSM) team with their own copy. Ensuring they understand the ins and outs of Service Operation.

Key Features:

• Official introduction to the Service Operation element of ITIL Version 3.
• The format of this guide allows it to perform as a handy quick reference to the Service Operation element of ITIL V3.
• Covers the principles- objectives and key elements of Service Operation.
• Written in conjunction with, and endorsed by, itSMF International.
• Comes in packs of 10 pocket guides, providing an economic way for you to provide a copy to each member of your ITSM team.

• We also offer single copies of this pocket guide - ITIL: Service Operation Key Element Guide (Single Copies), or you might like to consider the ITIL: Key Element Guide Suite which contains one copy of each of the five Key Element Guides.

Authors: OGC and itSMF 
Publisher: TSO
ISBN 10: 0113310730
ISBN 13: 9780113310739
Format: Pack of 10 Softcover Pocket Guides
Published Date: 31 March 2008
Availability: In Stock

Acknowledgement of OGC Copyrights.

The Service Operation element of ITIL V3 is of critical importance. Order your pack of 10 pocket guides today to ensure that you have the latest best practice information.

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