Buy Implementing ITIL Configuration Management (written for ITIL V3) today.

This book demystifies the art of configuration management at the core of the IT Infrastructure Library (ITIL). This book talks you through most of the stages of ITIL configuration management from beginning to end.

Here are the contents of this book.

Implementing ITIL Configuration Management distils the key information needed to be understood when implementing ITILv3 configuration management. It provides a clear road-map to success. It shows you how to customise standard processes to your unique needs and avoid all of the common pitfalls.

Coverage includes:

• Assessing your current configuration management maturity and setting goals for improvement.
• Gathering and managing requirements to align ITIL with organisational needs.
• Describing the schema of your configuration management database (CMDB).
• Identifying- capturing- and organising configuration data.
• Choosing the best tools for your requirements.
• Integrating data and processes to create a unified logical CMDB and configuration management service.
• Implementing pilot projects to demonstrate the value of configuration management and to test your planning.
• Moving from a pilot to wide-scale enterprise deployment.
• Defining roles for deployment and ongoing staffing.
• Leveraging configuration management information: Reporting and beyond!
• Measuring and improving CMDB data accuracy.

Key Features:

• A thorough guide to ITIL configuration management that is fully aligned with ITIL V3.
• Details how to customise ITIL configuration management processes for your unique needs.
• After implementing the methods in this book you will be able to make accurate and timely decisions about your IT infrastructure.
• Written in a straightforward and easy to understand manner.

Author: Larry Klosterboer
Publisher: IBM Press
ISBN 10: 0131385658
ISBN 13: 9780131385658
Pages: 264
Format: Softcover
Published Date: 10 January 2008
Availability: In Stock

Order today for immediate despatch on receipt of order!

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