This collection of downloadable books by world renowned Service Level Agreement (SLA) expert Naomi Karten guide the end user through the creation of effective SLAs. They also show how you can strengthen and improve SLAs already in existence.  

Overview of the Four Books:

How to Establish Service Level Agreements (Download): provides comprehensive- practical guidance on how to establish Service Level Agreements- or SLAs.

Why SLAs Fail and How to Make Yours Succeed (Download): describes the key factors that cause SLA failure and offers guidelines and recommendations to help you succeed where others have not.

How to Critique and Strengthen Your SLAs (Download): the objective of this guide is to identify and explain evaluation criteria for you to use in assessing and enhancing your SLA documents.

An SLA Template and How to Use It (Download): An SLA Template and How to Use It is a guide which provides an overview and examples of how to succeed with SLAs. A free SLA template outline is included with this guide.

Publisher: Naomi Karten Associates
Availability: Immediate Download (Zipped .PDFs 1.65MB) 

Start creating effective SLAs today and save money too.  Buy these essential guides today for immediate download!

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