Buy annual online access to ITIL® 2011 Service Transition today!
ITIL 2011: Service Transition is now available as an online subscription. An online subscription allow access to the latest authoritative version of ITIL 2011 as soon as it's released.
The advantages of online subscriptions over the traditional book format are as follows:
- Dynamic content
- Easy navigation
- Bookmarking
- History
- Cross-linking between chapters
- Pop-up glossary of terms
- Fully up-to-date content when it becomes available - the moment updated text to ITIL becomes available your online subscription will be updated.
Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations.
This publication provides guidance on how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption.
Service Transition combines practices in release management, programme management and risk management and places them in the practical context of service management.
It provides guidance on:
- Managing the complexity related to changes to services and service management processes
- Preventing undesired consequences while allowing for innovation
- Guidance is provided on transferring the control of services between customers and service providers
Concepts and guidance in this publication include:
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Managing organizational and cultural change
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Knowledge management
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Service knowledge management system
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Methods, practices and tools
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Measurement and control
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Companion best practices
What's Changed with the Update?
The update is all about improving consistency, accessibility and usability of the core publications. The new books have improved coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.
Definitions have also been standardized between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations will be made more straightforward and accessible.
Key Features and Benefits:
- Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
- Employing the information within this updated publication will allow you to develop and improve capabilities for transitioning new and changed services into operations. Aligning IT with the strategic goals of the organization, and making IT a net contributor to the organization's bottom line.
Other Formats:
Softcover (Traditional Book Format)
PDF (DRM-Protected PDF)
Multiuser Licence (Concurrent Access)
ITIL 2011 Lifecycle Publication Suite (Online Subscription)
Author: OGC
Publisher: TSO
Published Date: 25 August 2011
Availability: Password/Username Generated at Midnight Each Business Day
Format: Single-User Online Access (Annual Subscription)
Acknowledgement of OGC Copyrights.
Order this online sub today!
